VP, Retail Operations

Peter Millar•Raleigh, NC

32d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The Vice President of Retail Operations will lead the strategy and execution of all retail initiatives for Peter Millar boutiques, driving revenue growth, profitability, and delivering exceptional customer experiences. This role oversees retail operations, new store development, and Regional Store Directors, ensuring operational excellence and alignment with the brand’s values, culture, and long-term business objectives.

Requirements

Strategic vision and execution
Strong financial and business acumen
Customer-centric leadership
Change management and adaptability
Results-driven with operational rigor
Bachelor’s degree in Business, Retail Management, Marketing, or related field.
15+ years of progressive retail leadership experience, including 5+ years in a senior executive role.
Proven track record of driving revenue growth and operational excellence in a multi-location retail environment.
Exceptional leadership, communication, and interpersonal skills.
Proficiency in retail systems, data analysis, and technology solutions.
Ability to travel regularly to retail locations.

Responsibilities

Strategic Leadership Define and execute a comprehensive retail operations strategy aligned with company goals and market trends.
Set annual sales, profitability, and operational performance targets for all retail locations.
Lead end-to-end planning for new store openings, including site selection, design, staffing, and operational readiness.
Build, mentor, and inspire a high-performing retail leadership team, fostering accountability, collaboration, and continuous improvement.
Drive talent acquisition, training, and succession planning to support growth and scalability.
Operational Excellence Oversee day-to-day operations across all boutiques, ensuring consistent execution of brand standards.
Implement best-in-class processes and policies to optimize efficiency, cost control, and customer service.
Monitor KPIs and adjust strategies to achieve or exceed performance goals.
Develop and maintain robust training programs to ensure exceptional customer experience and operational consistency.
Partner with cross-functional teams—Marketing, Merchandising, Planning, HR, Creative, and Finance—to deliver seamless retail initiatives.
Resolve escalated customer issues promptly and effectively, maintaining high service standards.
Financial Management Own retail budgets, forecasting, and P&L performance.
Analyze sales trends, inventory, and labor costs to maximize profitability.
Recommend and implement technology and infrastructure investments to enhance operational capabilities.
Market & Competitive Analysis Stay ahead of industry trends, competitor strategies, and evolving consumer behaviors.
Adapt retail strategies to maintain a competitive edge and capitalize on market opportunities.