VP, Report Content Management and Print Operations Manager, Group Infrastructure & Platform Services

UOB•Phoenix, AZ

About The Position

The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Requirements

At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.
Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.
Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD), Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)
Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
Knowledgeable in Windows/Unix programming/scripting/Python.
Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
Ability to work in a fast paced environment and able to deliver results in a timely manner.
Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
Adopts an innovative and proactive mind set to work assignments.
Organized and detail oriented with excellent time management skills.
Ability to multitask with propensity to handle urgent interruptions.
Possess a positive and willing to learn attitude.
English

Nice To Haves

Knowledge in Visual Basic, Power Shell, C#, and Java programming is a big advantage.
Knowledge in R2W and RPM systems is a big advantage.

Responsibilities

Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
Oversees the daily operational procedure for the printing/enveloping vendor.
Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
Participate in audit and compliance review involving Output Management systems and print operations.
Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.
Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
Develop and maintain existing scripts and programs to automate Output Management operational processes.
Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)
Perform project management role on Output Management driven projects and initiatives.
Participate in projects and initiatives requiring/involving Output Management support.