VP, Property Operations

Berkshire Group, LLC

2d

About The Position

The VP, Property Operations will direct the activities of the property management function for their assigned portfolio, including the administration of regional offices. Thinks strategically about the business, manages staff consistent with Berkshire culture; plans, organizes and executes in a manner that produces desired results. Builds and maintains strong relationships both internally and externally and operates consistent with Berkshire values.

Requirements

• Ten plus (10+) residential property management experience including a minimum of 5 years’ experience operating a multi-site portfolio in multiple markets including preferably a major United States market
• Demonstrated management skills with track record of building teams and identifying, mentoring, and growing talent in-person and virtual
• A proven track record with an institutional grade owner/operator
• Well versed knowledge of financial operations, budgeting, and P&L analysis
• Operating experience within the full investment cycle in various asset classes including participation in acquisition due diligence, asset reposition and rehabilitation, stabilized operations, and asset dispositions
• Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
• Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
• Ability to communicate with and manage up to senior management
• Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
• Demonstrate emotional intelligence in high pressure and sensitive situations
• Tenacity, patience, and perseverance to work with business deals from beginning to end of process
• Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
• Maintain confidentiality of sensitive information and communications of information
• Develop productive working relationships with all team members including internal clients and external third parties
• Demonstrated high level of ethics and integrity with a straightforward and honest approach
• Bachelor’s degree required
• An industry designation or significant progress towards an industry designation such as CPM, CAPS, or CAM
• Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
• Proficiency with computers, keyboards, monitors and telephone headsets.
• Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point)

Responsibilities

• Responsible for ensuring the Division is well run and Regional Managers are constantly striving to improve their properties’ operations, curb appeal and revenues
• Audit Management: Ensures application and consistency of policies and procedures across the division and audit responses are implemented before or on the specified due date
• Consistently demonstrate use of tact and discretion
• Traveling at least 50% of the time to operating assets assigned, conferences and meetings
• People Leadership
• Provide staff a strong day-to-day leadership presence, bridge national and regional operations within property management and redevelopment group
• Recruit and retain the best strategic management team
• Gives direction and leadership toward the achievement of the organization’s strategy, and its annual goals and objectives
• Support and participate in company sponsored training relative to management skills, leadership, financial management and strategic planning
• Works in partnership with Portfolio Management to establish and drive execution of a robust strategic plan for each asset. Prepare financial updates/variances as required for Executive Management
• Marketing, Leasing, and Resident Service
• Maintain expert knowledge of the economic and demographic conditions that impact each assigned market
• Interact with Berkshire’s Vice President of Acquisitions relative to investment opportunities and strategies within assigned markets
• Identify issues and timing for strategic adjustments to the company’s market position within each assigned market
• Establishes enhanced standards, deployment, and accountability for implementation and evaluation of high-quality resident experiences, including social media, top tier engagement with site staff, and superior community relations
• Operating Standards
• Based on knowledge of market conditions and anticipated swings/cycles, work with Portfolio Management to make tactical adjustments to the strategic plan as required to achieve goals and objectives for the company
• Communicate effectively and with appropriate detail, with Executive management regarding the status of the operating strategy and results for each submarket to manage the Division as an owner
• Execute the business plan created to achieve the goals of the company
• Financial Performance
• Work with Regional Management team to complete annual budgets, monthly/quarterly and mid-year forecasts, marketing plans, staffing plans and capital plans
• Review and approve all contracts within limits as defined by company budget authority levels
• Evaluate and approve revenue enhancing capital improvements requests and capital programs for expense reduction
• Report performance to Executive management when requested
• Develop a format and strategy for implementation of re-forecasts as required during the year based on comprehensive knowledge of portfolio and market issues
• Support Innovation and Technology
• Provide leadership input for Berkshire to innovate property operations to maximize revenue streams, online branding, social media, and other technologies to effectively capture ever-changing target market(s), and be able to scale key effective new initiatives quickly into productivity

Benefits

• Berkshire Residential offers an excellent benefits package, focusing on our employees’ total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees