VP, Product Owner, TMRW (Digital Engagement and Management

UOB•Phoenix, AZ

About The Position

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Responsibilities: 1. Support the end-to-end implementation of digital platform capabilities for Private Bank segment across with primary focus on UOB TMRW, and to work collaboratively with other digital platform teams for overall customer-level or generic digital capabilities. Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank Digital Platform strategy – Assist in the development of the overall Digital Platform strategy for UOB TMRW both CR and project primarily for Private Bank Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users Vendor performance management – Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions for UOB TMRW 2. Build and handle operational management requirements for digital platform capability deployment related to Private Bank segment New capabilities – To design, develop and implement new journeys for the respective domains Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements User Story Quality – Articulate requirements by ensuring compliance with user story format and maintaining high quality Regional Model – Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries, as appropriate 3. Drive continuous improvement of digital platform capabilities. Manage and refine the product backlog and enhance the collective expertise within the team through the generation of key insights Insights Generation: Gather insights from various sources, including market trends, customer feedback, and internal analytics Provide actionable insights that inform and support strategic decision-making processes Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making

Requirements

Bachelor’s Degree
PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred
Performing the role of a business lead/ product owner in driving digital capabilities implementation for GR TMRW
Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
Strong understanding of digital service interactions models and possible use cases of deployment
Good understanding of the Private Bank and/or Wealth management landscape in terms of products, functional teams, services, and typical banking applications
Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation
Experience in customer immersions, journey mapping and design
Must demonstrate strong analytical, problem solving, communication and creative skills
5 – 10 years of experience depending on the grade
Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for TMRW across the region
Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank.
Assist in the development of the overall Digital Platform strategy for TMRW both CR and project
Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users.
Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions for TMRW.
Work collaboratively with Digital Platform Lead and Function Lead to build and handle operational management requirements for digital platform capability deployment.
Conduct customer and staff immersions – Synthesize staff and customer insights - Personas, journey pains, gains.
To design, develop and implement new journeys for the respective domains.
Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey.
Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements.
Articulate requirements by ensuring compliance with user story format and maintaining high quality.
Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries.
Driving the continuous improvement of digital platform capabilities.
Managing and refining the product backlog and enhancing the collective expertise within the team through the generation of key insights.
Ensure the product backlog is transparent, visible, and comprehensible to all stakeholders.
Gather and incorporate feedback and improvements from various teams to refine TMRW capabilities.
Ensure backlog items meet the Definition of Ready (DoR) for roadmap discussions.
Gather insights from various sources, including market trends, customer feedback, and internal analytics.
Provide actionable insights that inform and support strategic decision-making processes.
Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making.
Develop (5 - Outstanding)
Engage (5 - Outstanding)
Execute (5 - Outstanding)
Strategise (5 - Outstanding)

Responsibilities

Support the end-to-end implementation of digital platform capabilities for Private Bank segment across with primary focus on UOB TMRW, and to work collaboratively with other digital platform teams for overall customer-level or generic digital capabilities.
Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank
Assist in the development of the overall Digital Platform strategy for UOB TMRW both CR and project primarily for Private Bank Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users
Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions for UOB TMRW
Build and handle operational management requirements for digital platform capability deployment related to Private Bank segment
To design, develop and implement new journeys for the respective domains
Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey
Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements
Articulate requirements by ensuring compliance with user story format and maintaining high quality
Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries, as appropriate
Drive continuous improvement of digital platform capabilities.
Manage and refine the product backlog and enhance the collective expertise within the team through the generation of key insights
Gather insights from various sources, including market trends, customer feedback, and internal analytics
Provide actionable insights that inform and support strategic decision-making processes
Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making