VP, Product Member Engagement & Transparency

Zelis • Boston, MA

10d • $204,000 - $258,400 • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Vice President, Product – Member Engagement & Transparency (ME&T) is responsible for defining and executing the product strategy for Zelis’ ME&T portfolio to drive growth, margin expansion, and market differentiation. ME&T solutions help members find, access, and understand their care. The portfolio includes SaaS-based digital solutions that enable members to search for providers, receive incentives for choosing high-value care, and better understand cost and coverage through personalized communications and transparency tools. This role leads strategy, roadmap development, and execution across the portfolio, with a strong emphasis on AI-first product innovation. The VP will oversee a team of approximately 20 FTEs and partner cross-functionally with Operations, Technology, Sales, Marketing, and executive leadership to ensure disciplined scoping, execution, and successful commercialization of product initiatives.

Requirements

• 10+ years of progressive product management experience with demonstrated success managing and scaling strategic product portfolios
• Healthcare, HealthTech, and/or enterprise SaaS experience strongly preferred
• Experience building and scaling consumer-facing digital products in complex, regulated environments
• Familiarity with health plans, member engagement, cost transparency, or related healthcare technology solutions preferred
• Demonstrated success delivering AI-enabled capabilities that drive measurable business and user outcomes
• Proven ability to align and influence cross-functional stakeholders
• Track record of bringing innovative products to market
• Experience leading product teams in Agile environments
• Strong financial acumen and ability to manage capital prioritization
• Excellent analytical, communication, and executive presentation skills
• Strong project and process management capabilities
• Ability to operate strategically while executing tactically
• Demonstrated leadership experience and ability to scale teams
• Bachelor’s degree required
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Nice To Haves

• Master’s degree or MBA preferred

Responsibilities

• Define and maintain the Member Engagement & Transparency product strategy and multi-year roadmap aligned to business growth, margin, and AI objectives
• Source and synthesize internal and external market feedback to prioritize investments and drive innovation
• Lead ideation, development, and commercialization of new products and enhancements
• Champion AI-enabled capabilities across both product offerings and internal product development workflows
• Partner with Sales, Marketing, Account Management, and client stakeholders to identify unmet needs and translate them into differentiated solutions
• Contribute to P&L performance in partnership with matrixed leaders (Operations, Client Services, Sales, and other business stakeholders)
• Own and drive the ME&T product roadmap in close collaboration with Operations and Technology
• Lead a team of product directors, product managers, product owners, and business analysts
• Oversee scrum teams and product backlogs to ensure high-quality, on-time delivery
• Manage capital allocation and prioritization across the portfolio
• Improve delivery predictability, quality, and speed through strong product management discipline
• Oversee launch planning and internal readiness for new features and products
• Coordinate cross-functional readiness across Marketing, Sales, Account Management, Operations, and Technology
• Engage directly with clients to validate solutions and support commercial efforts
• Provide value proposition input and messaging guidance to Marketing
• Assess financial, operational, technical, and commercial feasibility of new initiatives
• Build, develop, and lead a high-performing product organization
• Establish clear accountability, collaboration standards, and execution discipline
• Foster a culture of innovation, customer focus, and measurable results

Benefits

• Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level