Member Engagement

Cumberland Cape Atlantic YMCA/Vineland YMCA•Vineland, NJ

8d•$16 - $16•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Member Services Supervisor, the Member Engagement Associate is responsible for customer service, completing administrative assignments, supporting all daily member engagement activities, and the overall safety and security of members and building grounds by ensuring that everyone follows the safety standards and policies of the CCA YMCA.

Requirements

Must be 18 years of age upon hire-required
Required-minimum of one year of experience in clerical work and data entry/CRM.
Required-minimum of one year of experience of customer service (preferably within a YMCA or other non-profit organization) including knowledge of member services best practices; multi-tasking, problem-solving, objection handling, and diffusing, deescalating difficult conversations, and the ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Excellent written and oral communication skills and exceptional organizational skills
Proficient use of Microsoft Office Suite as well as basic spread sheeting abilities, knowledge of how to use and run Zoom/Workspace meetings, Google Forms and general computer knowledge;
Minimum availability of 12-15 hours (3 days) weekly and ability to work some weekends and special events.
Current CPR/AED/First Aid Certification, or achieved within first 60 days of hire
Must complete all required trainings, including Child Sexual Abuse Prevention training

Nice To Haves

Previous experience using Daxko Operations/Daxko Engage preferred but not required given prior experience with other CRM/Data Entry programs.
Bilingual preferred, but not required

Responsibilities

Provides excellent customer service to all members, visitors, guests, and stakeholders
Adheres to any and all CCA YMCA employment policies and procedures, including but not limited to, attendance, availability, and Code of Conduct.
Keeps current on and is able to communicate all programs, policies, and activities that the Y is offering
Ability to process and complete all necessary paperwork and data entry for membership enrollment and member and non-member program registrations.
Assists with administrative duties such as, but not limited to: answering calls, properly managing email requests, conducting tours as needed, filing, making collection calls, and other duties as assigned.
Attend all monthly staff meetings, trainings, seminars, and conferences related to membership and/or YUSA Trainings as directed and assigned by the Supervisor or other member of the Senior Leadership Team.
Model the YMCA character and values of Caring, Honesty, Respect, and Responsibility through actions and conversations with all who come to the Y and communicate our brand using the Y’s Voice of being Genuine, Nurturing, Hopeful, Welcoming, and Determined.
Assists in facilitating the operations of the CCA YMCA and the flow of traffic where needed during peak times by greeting and checking in members and guests, updating notes or account information, and ensuring that everyone complies with the facility policies and procedures.
Is responsible for completion and submission of a daily report for each shift if assigned to the Welcome Desk; said report to be turned into the Supervisor at the end of the shift.
Communicating promptly with Member Service Supervisor and Senior Leadership staff if higher level issues occur on their assigned shift.
Responds to all building emergencies, alarms, and incidents when on duty and maintains an excellent knowledge of areas of the buildings as it relates to that function i.e. knows the locations of all AEDs, alarms, and how to reset alarms, and completion of incident reports.
Reports all maintenance and repair needs in the appropriate form i.e. Facility Dude, or communicating directly to the appropriate leadership staff.
Ability to work 4-5 hours each shift and anytime between the hours of 9am and 6pm. Must be available for one weekend shift per week.
Performs other duties as assigned.