VP, Product Management & General Manager - AI & Platform

Outreach•San Francisco, WA

12d•Hybrid

About The Position

As Head of Product for AI & Platform, you’ll own the end-to-end strategy for how Outreach powers the AI Revenue Workflow Platform. You’ll define the vision, scale the platform, and turn cutting-edge AI into intuitive, high-impact product experiences for enterprise customers. This role is for a strategic product leader who can set a bold vision and direction, act with urgency, and build market-defining AI capabilities while guiding a world-class team.

Requirements

10+ years of product management experience in B2B SaaS, with at least 3+ years in leadership roles.
Proven track record of taking AI/ML driven products from vision to market adoption.
Deep understanding of Generative AI, LLMs, Conversational AI, NLP, data pipelines and their practical applications in SaaS products.
Experience building or scaling AI products for GTM teams (sales, marketing, revenue operations)
Experience building and scaling platform products - cloud-native, API-first, extensible architectures.
Demonstrated success working with enterprise customers and navigating complex requirements.
Excellent communication and storytelling skills - able to inspire teams, influence executives and cross-functional leaders, engage customers.
Experience working in high-growth, fast-paced environments; startup leadership experience preferred.
Comfortable navigating ambiguity, balancing competing priorities, and making high-impact decisions quickly

Responsibilities

Drive differentiation through agentic AI — creating intelligent, autonomous agents that transform how revenue teams work
Scale our enterprise-grade platform for performance, extensibility, integrations, and compliance.
Ensure products deliver measurable ROI for customers.
Build and mentor a high-performing product team across AI and platform.
Partner with GTM leadership (Sales, Marketing, CS) to build messaging, define packaging, enable the field, and accelerate adoption.
Own the vision and roadmap for AI and platform infrastructure.
Translate business needs and market trends into clear product priorities.
Deliver AI capabilities that make revenue teams smarter and more productive.
Represent Outreach externally as a thought leader with customers, analysts, and media.
Partner with engineering to design scalable APIs, developer tools, and architectures for real-time, secure AI applications.
Ensure extensibility to support new use cases, integrations, and enterprise customizations.
Define requirements for internal tools (fine-tuning, analytics, AI feedback loops) to accelerate innovation.
Drive the full product lifecycle — from discovery and specs through launch and iteration.
Collaborate closely with Engineering, Design, AI/ML, and Customer Success to bring ideas to market.
Work with Sales and Marketing to craft messaging, demos, and collateral that showcase our AI differentiation.
Build and scale a product team focused on AI and platform.
Mentor PMs and foster a culture of experimentation, customer obsession, and rapid learning.
Define and track KPIs that tie progress to customer and business outcomes.

Benefits

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

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