The Vice President of Payments and Controls is responsible for the strategic leadership and oversight of key operational areas including Fraud Management, Payment Services, Card Claims, Document Management, Account Services, and Retail Controls. This role ensures that people, processes, and technology are optimized to support a secure, efficient, and member-centric digital environment. The VP will lead cross-functional teams, develop and execute policies and procedures aligned with enterprise risk appetite, and manage fraud detection and incident response systems. This individual will collaborate across the organization to assess and mitigate enterprise risks, oversee vendor relationships, support financial planning, and drive continuous improvement across all functions. Additionally, the role includes responsibility for developing performance metrics, reporting to senior leadership and the board, and ensuring compliance with all applicable laws and regulations, including the Bank Secrecy Act (BSA).