VP Partnership Success

Ensemble Health Partners

19h • Hybrid

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions and a comprehensive suite of point solutions. Ensemble's core purpose is "O.N.E Purpose: Customer Obsession, Embracing New Ideas, Striving for Excellence." The role, referred to as a Director II, is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute and/or physician revenue cycle activities. This includes managing outsourced vendors, clients, and in-house functional areas such as Patient Access (Patient Scheduling, Pre-Access/Registration, Registration Admissions, Financial Counseling), Health Information Management (Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, Collections). The position involves reviewing and implementing systematic approaches to maximize revenue and cash flow, ensuring consistent results, forming and nurturing client relationships, and meeting client performance expectations through influence and direction of client and Ensemble operations. This role also requires communicating organizational values and positive leadership to all associates. The scope of responsibility includes managing less than $2 Billion Net Revenue or fewer than 10 facilities. The position is described as a HYBRID role in MN.

Requirements

• Ability to make day-to-day leadership decisions by securing and comparing information from multiple sources, identifying issues, committing to action after weighing solutions, and communicating decisions effectively.
• Ability to drive results.
• Ability to gather insights from multiple resources and analyze data to inform decisions and action.
• Ability to exercise influential leadership, empower the team, and provide impactful feedback, instruction, and development (coaching the coach).
• Ability to plan and support the growth of individual skills and abilities for future roles (building bench); focus on development and retention of high performers.
• Ability to successfully share authority and responsibilities with others to move decision making and accountability downward while accomplishing strategic priorities; maintain personal ownership of outcomes.
• Ability to clearly and succinctly convey information and ideas; communicate in a focused and compelling way that captures and holds others’ attention.
• Utmost professionalism at all times.
• Ability to build increasing emotional intelligence by actively seeking new ways to grow skills and demonstrate courage and confidence in all leadership interactions.
• Utilize business acumen through knowledge and industry changes to understand and improve individual performance, team impact, and organizational results.
• Ability to inspire and sustain team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Ability to drive results through team engagement on critical priorities, measure progress, and ensure accountability to align performance with strategic goals.
• High accountability and responsibility for projects and programs from inception through completion/implementation.
• Ability to manage budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
• Strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Strong strategic, analytical, project management, communication, and team leadership skills.
• Willingness to learn new technology, tools, and procedures.
• Ability to build and maintain relationships with key internal and external stakeholders.
• Ability to communicate effectively while presenting complex information to technical and non-technical audiences.
• Ability to maintain standards of confidentiality.
• Understanding of organization context and ability to identify and engage relevant stakeholders to remove barriers.
• High proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.

Responsibilities

• Embody core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence to ensure every touchpoint is meaningful.
• Manage day-to-day client operations.
• Plan, develop, and implement policies, objectives, and initiatives for acute and/or physician revenue cycle activities.
• Oversee outsourced vendors, clients, and in-house functional areas of Patient Access, Health Information Management, and Patient Financial Services.
• Review and implement systematic approaches to maximize revenue and cash flow and ensure consistent results.
• Form and nurture relationships with clients and meet client performance expectations through influence and direction.
• Communicate organizational values and positive leadership to all associates.
• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement for onsite Revenue Cycle operations.
• Conduct client analyses and provide recommendations.
• Create and maintain onsite operations strategic integration plans with defined objectives, outcomes, and timelines.
• Oversee Client operations, including tracking and presentation of key performance indicators and service level agreements.
• Provide director oversight to improve operational performance in client and centralized environments.
• Identify and direct successful completion of projects.
• Monitor and manage cash flow to achieve client goals and manage SLA requirements.
• Monitor daily unbilled and drive onsite performance for unbilled management and denials reduction.
• Develop/adhere to specific objectives and performance standards (AR aging, denial management, self-pay, POS collections/patient experience).
• Influence change related to key Revenue Cycle functions.
• Articulate written plans with client deliverables, timelines, and formal tracking.
• Monitor bad debt and identify process issues/improvements (registration, upfront collections, Medicaid eligibility).
• Identify gaps in client support/performance and propose solutions.
• Build relationships and organizational alignment, influence decisions, engage onsite operational teams, and drive results.
• Participate in and lead program level meetings with stakeholders.
• Work closely with CFO and other client leadership for analysis, reporting, and service line development.
• Act as Client Revenue Cycle expert and ensure prompt communication of emerging changes (payer policies, contracting, regulatory updates, compliance).
• Assist client leadership in understanding back-office metrics, tools, and reports.
• Facilitate monthly client meetings to review performance, opportunities, initiatives, and support needs.
• Provide weekly and monthly standard reports to client leadership.
• Promptly escalate operational and/or client concerns to Ensemble leadership.
• Participate in the organization’s continuing reassessment of its growth and operational efficiencies.
• Communicate effectively while presenting complex information to diverse audiences.
• Maintain standards of confidentiality.
• Understand organization context and engage relevant stakeholders to remove barriers.
• Perform other job related duties as required by supervisor.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Culture rooted in collaboration, growth, and innovation.
• Investment in professional development.
• Professional certification relevant to their field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees