Partnership Success Manager

Teachstone

23h • $60,000 - $70,000

About The Position

Teachstone is seeking a dynamic Partnership Success Manager (PSM) who recognizes that our success is deeply linked to our clients' outcomes. The ideal candidate is passionate about fostering meaningful, high-value client relationships and ensuring clients can achieve their goals using Teachstone solutions. As a key member of the Teachstone team, you will focus on client satisfaction, retention, and success by aligning Teachstone’s offerings with client needs, providing proactive support, and serving as a trusted advisor. If you are a detail-oriented self-starter dedicated to high-quality client interactions and results-driven engagement, we want to hear from you.

Requirements

• Education: Bachelor’s degree in education or a related field, or equivalent experience.
• Experience: Three to five years in a client success, account management, service delivery/implementation, or related role.
• Relationship Management: Proven ability to manage complex client relationships, build trust, and drive client success.
• Educational Knowledge: Understanding of educational structures and best practices in child and teacher development.
• Communication Skills: Exceptional written and verbal communication skills, with a talent for building rapport and engaging with clients effectively.
• Travel: Willingness to travel as needed, up to 25%.
• Technical Proficiency: Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite).

Nice To Haves

• Product Familiarity: Knowledge of the Classroom Assessment Scoring System (CLASS®) and Teachstone products is a plus.
• CRM Experience: Experience with Salesforce or similar CRM software is preferred.

Responsibilities

• Client Success Strategy: Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions.
• Strategic Partnership: Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships.
• Advocate and Feedback Loop: Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs.
• Onboarding and Implementation: Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients.
• Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently.
• Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success.
• Proactive Communication: Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship.
• Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services.
• Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs.
• Team Collaboration: Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration.
• Client Presentations: Develop and deliver engaging presentations and webinars to clients, showcasing features, updates, and strategies for maximizing the impact of Teachstone solutions.
• Process Improvement: Identify and implement opportunities for process improvement within the Partnership Success team to enhance client outcomes.
• Other Duties as Assigned: Perform other duties that align with the Partnership Success Manager role and support organizational goals.

Benefits

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees