Partnership Success Coach

Penn Foster Group • Chandler, AZ

2d • Hybrid

About The Position

The Partnership Success Coach drives learner success across an assigned portfolio of partner accounts by proactively identifying risk, removing barriers, and delivering targeted interventions that improve retention and program completion.This role sits at the intersection of learner support, partner success, and operations. You will leverage data, defined workflows, and strong judgment to prioritize outreach, influence outcomes, and ensure a consistent, high-quality learner experience at scale.Success in this role requires a proactive, data-informed operator who is comfortable managing a high-volume caseload, navigating ambiguity, and collaborating cross-functionally to solve systemic challenges impacting learner persistence.Location & Schedule This is a hybrid role based out of our Chandler, AZ office (3133 W. Frye Road), with a minimum of two days per week onsite Additional onsite days may be required periodically based on business needs, team collaboration, or leadership presence Work hours are 9:30 AM to 6:00 PM Phoenix time Candidates must be able to reliably commute to the Chandler office for required onsite days

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2–4 years of experience in learner support, customer success, client services, or a similar high-touch, high-volume environment
• Experience managing a caseload or pipeline where prioritization and time management are critical
• Strong written and verbal communication skills, with the ability to engage and influence diverse audiences
• Ability to interpret data and translate insights into action
• Demonstrated problem-solving skills and sound judgment within defined processes
• Highly organized, detail-oriented, and able to manage competing priorities independently
• Collaborative mindset with the ability to work effectively across teams

Responsibilities

• Own and manage a defined caseload of learners across partner accounts, ensuring consistent progress toward completion
• Monitor learner engagement and performance using dashboards and reports to identify at-risk populations and trigger timely interventions
• Execute proactive, high-impact outreach aligned to risk indicators and key milestones
• Guide learners through program requirements, timelines, and available support resources to reduce friction and confusion
• Identify recurring barriers to learner success and partner with internal teams to drive resolution at both the individual and systemic level
• Collaborate with Client Success, Operations, and Product teams to inform and evolve partnership support strategies
• Provide data-driven insights and recommendations to improve outreach effectiveness, learner engagement, and retention outcomes
• Document all learner interactions and maintain accurate records of outreach, interventions, and results
• Escalate complex or sensitive issues with sound judgment and in alignment with established processes
• Maintain consistent outreach cadence and meet defined service level expectations

Benefits

• This role is eligible for standard company benefits
• We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level