VP, Operations

Asset Living•Atlanta, GA

About The Position

The Vice President of Operations is a senior leadership role responsible for overseeing a large, diverse portfolio of residential properties through direct supervision of Regional Vice Presidents, Regional Managers, and on-site teams. This role ensures operational excellence, client satisfaction, and team development while aligning daily execution with broader company goals. The VP, Operations acts as a key connector between the field, clients, and executive leadership.

Requirements

Must have a minimum of 2 years’ experience with affordable housing programs, including but not limited to at least one of the following programs: LIHTC, HUD programs (Project-Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds, and Bonds.
Experience working as a Regional Manager in Multifamily Affordable Housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
Familiarity with budgeting, forecasting, and reporting processes.

Nice To Haves

Affordable Housing Accreditation (e.g., HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs is preferred, but not required
Bachelor’s degree preferred; relevant experience in property management operations will be considered in place of formal education.
Industry certifications such as CAM, CAPS, CPM, or others are a plus.

Responsibilities

Oversee operational performance across a multifamily and/or student housing portfolio, typically covering up to 20,000 units.
Support direct reports (RVPs, Regional Managers) in achieving performance goals, meeting client expectations, and executing strategies.
Guide budgeting, forecasting, and proforma planning to ensure assets meet financial goals and ownership targets.
Identify and solve inefficiencies in workflows, technology use, and communication systems to improve performance and reduce cost.
Build and lead a high-performing operations team by mentoring Regional Managers and RVPs and supporting leadership development.
Promote a culture of accountability, transparency, and collaboration.
Ensure hiring decisions support long-term success and monitor portfolio-level employee retention and performance.
Recognize and develop talent internally to build succession pipelines and future leadership capacity.
Serve as a primary point of contact for clients and ownership groups, proactively engaging in discussions around performance, strategy, and growth.
Join or lead property calls and client meetings as needed to support the team and strengthen relationships.
Lead or participate in RFP responses, pitches, and business development opportunities.
Ensure strategic alignment with clients by identifying opportunities for improvement and growth across their portfolio.
Foster a customer-first culture for both internal (employee) and external (resident, client) stakeholders.
Maintain a strong executive presence to build trust and confidence in service delivery.
Proactively address potential concerns using data and insights to anticipate and prevent service or performance issues.
Represent the brand through industry involvement and partnership building.
Adapt communication style based on audience and situation; model open, clear, and solution-focused dialogue.
Communicate consistently with Senior VPs and Divisional Presidents on business health, risk areas, and opportunities.
Lead team and client problem-solving with a data-informed approach that encourages collaboration, innovation, and accountability.
Empower team members to develop their communication and problem-solving skills through mentorship and delegation.