Key Responsibilities: Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+. Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency. Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs. Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility. Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs. Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business. Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving. Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops. Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies. Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management. Establish and publish a 12–18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs. Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates. Ensure the brand ethos and core values come to life in all operational touchpoints — from vendor relationships to internal business partners — and drive a modern approach to scale.