VP Operations

INHABIT IQ•Mason, OH

6h•Hybrid

About The Position

The Vice President of Insurance Operations at ePremium provides strategic leadership and operational oversight for one of the premier insurance agencies in the multi-family industry. This role is responsible for driving efficiency, optimizing processes, and ensuring alignment between revenue-generating activities and organizational goals. The VP will lead initiatives that enhance customer experience, support data-driven decision-making, and enable sustainable growth through operational excellence and innovation.

Requirements

10+ years of experience in insurance operations or agency leadership.
5+ years of experience building and managing high-performing teams in a fast-paced environment.
Proven track record in process development, implementation, and optimization.
Strong project management skills with ability to lead cross-functional initiatives.
Experience in call center operations and customer service models.
Ability to balance strategic vision with practical execution.
Exposure to product development and roadmap planning.

Nice To Haves

MBA or CPCU designation preferred

Responsibilities

Develop and implement strategies to align revenue-related activities, processes, and resources for maximum efficiency and profitability.
Provide structure, communication and accountability for meetings and communication within the company.
Oversee process improvements across underwriting, policy administration, and customer service to ensure compliance and timely renewals.
Implement best practices for the office support group and customer experience, leveraging technology and automation where possible.
Build and maintain analytical models to inform strategic decisions at both divisional and corporate levels.
Establish and monitor KPIs; optimize reporting processes with clear visualizations and actionable insights.
Ensure data integrity by identifying and correcting data hygiene issues and reconciling discrepancies.
Lead key projects and initiatives within the Insurance Division, ensuring timely delivery and measurable outcomes.
Provide structure and accountability for internal communication, meetings, and cross-functional collaboration.
Drive billing and collections initiatives to improve cash flow and operational efficiency.
Support top-line growth through revenue optimization strategies and performance reporting.
Oversee recruiting processes and workforce planning to build high-performing teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Assist the Chief Insurance Officer with compliance related to local, state, and national regulations.
Support vendor contract negotiations and maintain strong external partnerships.
Collaborate with marketing on sales collateral and website updates driven by regulatory or product changes.