VP, Operations

Asset Living • Houston, TX

1d

About The Position

The Vice President of Operations is a senior leadership role responsible for overseeing a large, diverse portfolio of residential properties through direct supervision of Regional Vice Presidents, Regional Managers, and on-site teams. This role ensures operational excellence, client satisfaction, and team development while aligning daily execution with broader company goals. The VP, Operations acts as a key connector between the field, clients, and executive leadership.

Requirements

• Bachelor’s degree preferred; equivalent experience in property management operations will be considered.
• Experience in multifamily and/or student housing operations required, with a demonstrated understanding of property performance, client service, and team leadership.
• Proven ability to lead cross-functional teams, oversee large portfolios, and collaborate with clients and ownership groups.
• Strong financial, operational, and strategic decision-making skills.

Nice To Haves

• Professional certifications such as CAM, CAPS, or CPM are a plus.

Responsibilities

• Oversee operational performance across a multifamily and/or student housing portfolio, typically covering up to 20,000 units.
• Support direct reports (RVPs, Regional Managers) in achieving performance goals, meeting client expectations, and executing strategies.
• Guide budgeting, forecasting, and proforma planning to ensure assets meet financial goals and ownership targets.
• Identify and solve inefficiencies in workflows, technology use, and communication systems to improve performance and reduce cost.
• Build and lead a high-performing operations team by mentoring Regional Managers and RVPs and supporting leadership development.
• Promote a culture of accountability, transparency, and collaboration.
• Ensure hiring decisions support long-term success and monitor portfolio-level employee retention and performance.
• Recognize and develop talent internally to build succession pipelines and future leadership capacity.
• Serve as a primary point of contact for clients and ownership groups, proactively engaging in discussions around performance, strategy, and growth.
• Join or lead property calls and client meetings as needed to support the team and strengthen relationships.
• Lead or participate in RFP responses, pitches, and business development opportunities.
• Ensure strategic alignment with clients by identifying opportunities for improvement and growth across their portfolio.
• Foster a customer-first culture for both internal (employee) and external (resident, client) stakeholders.
• Maintain a strong executive presence to build trust and confidence in service delivery.
• Proactively address potential concerns using data and insights to anticipate and prevent service or performance issues.
• Represent the brand through industry involvement and partnership building.
• Adapt communication style based on audience and situation; model open, clear, and solution-focused dialogue.
• Communicate consistently with Senior VPs and Divisional Presidents on business health, risk areas, and opportunities.
• Lead team and client problem-solving with a data-informed approach that encourages collaboration, innovation, and accountability.
• Empower team members to develop their communication and problem-solving skills through mentorship and delegation.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees