VP, Operations Excellence & Innovation

Ensemble Health Partners • Boston, MA

1d

About The Position

The Vice President of Operational Innovation is responsible for supporting the development, planning, and execution of the company’s strategic initiatives. While this role sits in Operations, the work of this role will be cross-functional both within Operations and across Ensemble. In this role, the VP will work closely with senior leadership, department leaders, various teams, customers, and vendor partners to ultimately drive execution on high-value key strategic initiatives and projects, with a particular focus on innovative development and deployment of technology (RPA, ML, AI, and generative AI) to improve Ensemble’s competitive positioning in the end-to-end revenue cycle market.

Requirements

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
• Strategic focus and execution - Develops and executes on operational initiatives that align with the organization's mission, vision, and values, and make meaningful progress on Ensemble’s strategy
• Strong leadership and communications
• Excellent organizational and time management
• Deep understanding of operations
• Ability to solve complex problems and pivot quickly based on feedback
• Strong analytical skills and data-driven decision-making abilities

Responsibilities

• Provide thought leadership and evaluate feasibility of potential new internal and client facing services, capabilities, and solutions; partner with internal and external subject matter experts to formulate recommendations; present analysis and recommendations to key stakeholders including COO, CEO, Executive Counsel, and Sponsors.
• Develop plans to execute assigned strategic initiatives and projects; collaborate with Project Management Office and other stakeholders as needed to formulate and document plans, establish success metrics, align resources, and gain commitments for execution
• Lead project teams to drive execution of strategic initiatives and projects; coach, support, and empower teams to organize and deliver results; provide timely updates to teams and stakeholders on progress and outcomes/metrics; help remove barriers and obstacles as needed.
• Lead agile teams and advocate for agile best practices.
• Work closely with SVP, Operational Excellence + Innovation, COO and other senior business leaders to support the cost-effective scaling of the operational infrastructure and operational improvement initiatives
• Identify and pursue opportunities to improve cross-functional coordination, structure, processes and reporting; broker positive relationships throughout the organization and help drive speed to value.
• Monitor product performance and drive continuous improvement
• Support leadership team in creating content and crafting messaging for key meetings, including strategic planning sessions, monthly management reviews and sponsor meetings, ensuring content is clearly communicated, accurate, consistent and articulates a cohesive story.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed