VP of Operations & Customer Experience - PE-Backed Platform

Urrly • Tallahassee, FL

4d • $175,000 - $225,000 • Remote

About The Position

Run operations for a PE-backed, multi-product training platform and own how the business actually scales.
VP of Operations
Location/Type: U.S. • Remote (50% travel)
Pay: $175,000 – $225,000 OTE
Schedule: Full-time
Role Snapshot
Own Customer Success, Ops, and Back Office.
Report to CEO. Lead leaders and vendors.
Remote with travel to FL, CO, customers.
Fix messy processes. Build systems that scale.
Clear ownership. Less bureaucracy. Real impact.
What You’ll Do
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Improve CSAT, retention, call performance
Own vendor performance (fulfillment, printing, tech)
Build KPI scorecards and operating cadence
Integrate acquisitions into one operating system

Requirements

• 5–7+ years ops leadership (team + P&L exposure)
• Experience scaling processes across teams
• Strong financial acumen (revenue, margin, cash flow)
• Led cross-functional projects to completion
• Experience with vendors or fulfillment operations
• Comfortable in fast-moving, ambiguous environments

Nice To Haves

• Tech-enabled services or EdTech experience
• M&A integration experience
• Shopify or order workflow systems exposure

Responsibilities

• Lead ops, Customer Success, and back office teams end-to-end
• Standardize processes across teams and vendors
• Drive automation (AI tools, fewer manual tasks)
• Improve CSAT, retention, call performance
• Own vendor performance (fulfillment, printing, tech)
• Build KPI scorecards and operating cadence
• Integrate acquisitions into one operating system

Benefits

• Health insurance
• Paid time off
• Bonus tied to company + individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed