VP of Operations / Chief Operating Officer

Medvidi•San Jose, CA

16d•$225,000 - $250,000•Remote

About The Position

MEDvidi is a fast-growing health technology company delivering virtual care solutions at scale. We operate in a highly regulated healthcare environment where clinical quality, operational rigor, and patient experience are non-negotiable. We are entering our next phase of growth and are building the leadership team required to scale responsibly, efficiently, and sustainably. This role is central to that mission. We are seeking a VP of Operations / COO to build, own, and scale MEDvidi’s operational engine. This role serves as the CEO’s right-hand operator and execution lead - responsible for translating strategy into execution across the organization. This is a hands-on, builder role for an experienced operator who has scaled health tech, virtual care, or healthcare services businesses through growth-stage complexity. You will design systems, diagnose problems, and drive execution - not maintain mature infrastructure. You will partner closely with the CEO, CMO/clinical leadership, Finance, Growth, Product/Engineering, and CX, and will have access to an Executive Advisor for strategic guidance and mentorship.

Requirements

12–18 years of operations leadership experience
Prior experience in health tech, virtual care, healthcare services, or other regulated healthcare environments
Proven track record of scaling operations in a growth-stage company
Strong financial and operational fluency - you understand unit economics, not just process
Experience working closely with clinical leadership, providers, and compliance teams
Builder mindset - comfortable with ambiguity and incomplete systems
Highly data-driven with strong analytical and root-cause problem-solving skills
Hands-on leader who can design strategy and execute
Exceptional communicator who can navigate conflict, align stakeholders, and drive decisions
High integrity, sound judgment, low ego
Comfortable being accountable in high-growth, high-pressure environments
Coachable, curious, and open to mentorship

Nice To Haves

Experience with MSO / PC structures
Experience in virtual-first or hybrid care models
Experience deploying AI-enabled or automated operational systems
Experience scaling from early growth to meaningful revenue milestones

Responsibilities

Own day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflows
Build and continuously improve scalable operating processes that balance speed, quality, cost, and compliance
Serve as the integrator across teams, ensuring priorities are aligned and executed
Establish and run the company operating cadence: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythms
Build a data-driven operating culture where decisions are guided by leading indicators, not anecdotes
Act as the CEO’s right-hand operator, translating strategy into clear operating plans, priorities, and execution
Drive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiatives
Partner closely with the CMO and clinical leadership to ensure: Clear clinical authority boundaries Safe, compliant, and scalable care delivery Strong alignment between the Professional Corporation and MSO where applicable
Ensure operational systems support clinical quality, regulatory compliance, and audit readiness
Partner with Finance to improve unit economics, margin discipline, and operational efficiency
Own the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountability
Tie operational performance directly to financial outcomes
Ensure company-wide planning and budgeting cycles are delivered on time with clear assumptions and ownership
Build, improve, and troubleshoot MEDvidi’s operational systems and tooling
Partner with Product and Engineering to operationalize AI-enabled workflows and healthcare tools (clinical documentation, intake, support, scheduling, QA, back-office automation)
Identify automation opportunities to reduce manual work while maintaining safety, quality, and compliance
Go deep into operational data and workflows to identify root causes of issues across capacity, throughput, quality, and patient experience
Lead structured problem-solving efforts and implement durable fixes, not temporary patches
Identify and mitigate operational, regulatory, and execution risks before they become material
Build, lead, and develop high-performing operational teams
Hire and manage leaders across operations, CX, and adjacent functions
Coach leaders, manage performance, and build a strong leadership bench
Establish clear roles, decision rights, escalation paths, and ownership to reduce friction and increase speed