Chief Operating Officer

WAYNE MEMORIAL COMMUNITY HEALTH CENTERS•Honesdale, PA

About The Position

The Chief Operating Officer advances WMCHC’s mission by leading and aligning all operational functions to ensure high-quality, compliant, financially sustainable, and patient-centered care across all sites and programs. Through visionary yet disciplined leadership, the COO builds high-performing systems and teams that improve access, strengthen community partnerships, and deliver exceptional outcomes for the patients and communities we serve.

Requirements

Bachelor’s Degree in a related filed is required.
Minimum of 7 years of management and leadership experience within community health systems.
a track record of demonstrating leadership skills that inspire, motivate, nurture, encourage, and develop people and systems that will continue to provide the very best care to clients throughout the region.
possess a compassion for and commitment to the clients served.
a track record of being both visionary and entrepreneurial.
ability to work effectively in complex clinical settings.
possess an executive presence" in the senior leadership role of COO.
have humility, humor, work ethic, and a demonstrated ability to work.as a leader who is accessible and visible to staff and external stakeholders.
have experience in working in partnerships with community leaders, other healthcare organizations, and elected officials.
have clearly demonstrable oral and written communications skills, combined with having excellent people skills.
be committed to providing care of the highest quality while also possessing strong financial skills as part of being an effective leader in a financially secure organization.
have demonstrated an ability to ensure the organization remains dynamic and responsive to changing times and needs.
have a demonstrated commitment to the provision of quality care and compliance as a foundation of an organization.

Nice To Haves

Master's degree in healthcare management or business is highly preferred

Responsibilities

Oversees, directs, and coordinates business practices and operations of the corporation’s delivery sites and programs.
Analyzes costs, operations, and forecasts data on services and program activities in coordination with CFO, Managers, and other Supervisors to monitor progress in meeting program and service operational targets.
Participates in formulating and administering corporation policies and procedures, in developing long-range goals and objectives, and in implementing and monitoring compliance and progress with policies, goals, and objectives.
Assures compliance of programs and services with funding and regulatory requirements.
Develop recruiting plan for all staff, with an emphasis of management staff and providers.
Participates in interviewing and hiring of management staff and makes recommendations for employment to the CEO or designee
Coordinates with Human Resources, Program Managers and Supervisors, and other staff to organize staff development and staff education programs.
Supervises, trains, and evaluates management staff in business and operational activities, retains accountability for evaluation of personnel performance through personal observation, staff interviews, and performance assessments.
Provides administrative leadership in customer satisfaction to promote improvement of patient and staff experience.
Participates in initiatives to improve quality of care, patient satisfaction and employee satisfaction including practice management, electronic health records, and patient centered medical home models.
Participates in the administrative planning team and on other internal or external boards/committees and groups as assigned by the CEO.
Communicating clearly and concisely with key internal and external customers/stakeholders, establishing and maintaining collaborative relationships, and facilitating constructive interactions with individuals, groups, and organizations.
Inspiring individual and organizational excellence, creating a shared vision and successfully managing change to attain the organization’s strategic ends and successful performance.
Aligning personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.
Planning, developing, organizing, and managing systematic processes to achieve and maintain the highest levels of health center performance, including efficiency, effectiveness, efficacy, and overall quality.
Facilitating successful stakeholder engagement, planning, funding, development, implementation and/or ongoing management of strategic or urgent projects or programs while meeting time, budget, health care outcome goals, regulatory and grant requirements.
Facilitating the development of knowledge, attitudes, skills, and behaviors necessary for team members to function together with a high degree of engagement and satisfaction within the department and the health center and at the highest possible levels of effective performance, team growth, development, and engagement.
Strategically assessing and evaluating courses of action, identifying imaginative opportunities to improve performance and position, and implementing innovative and cost-effective solutions leading to effective change management and business process improvement.