VP of Global Professional Services

Pluralsight

14d

About The Position

The VP of Global Professional Services owns the strategy, innovation, and execution of a world-class services organization that accelerates customer time to value, drives platform adoption, and creates durable competitive advantage. This role is accountable for evolving Professional Services from a delivery function into a strategic growth lever through modern service offerings, AI-enabled delivery, and deep partnership across Product, Sales, and Customer Success. The VP leads global onboarding, implementation, advisory, and value realization services, ensuring customers achieve measurable outcomes while the business achieves scalable growth, strong margins, and high customer satisfaction. This role requires deep experience building and scaling partner-enabled delivery models to extend reach, improve efficiency, and accelerate customer outcomes.

Requirements

Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company
Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings
Proven experience leveraging services partners, system integrators, or delivery partners as part of a scaled Professional Services model
Demonstrated ability to design and operationalize partner delivery frameworks that maintain quality, margin, and customer outcomes
Strong understanding of partner economics, enablement, and governance in a SaaS or platform environment
Strong strategic mindset with the ability to translate vision into execution at scale
Experience modernizing services through standardization, packaging, automation, or AI-driven approaches
Deep understanding of services economics, margin management, and delivery optimization
Experience leading senior leaders and multi-layered global teams
Executive presence with the ability to influence across functions and at the C-level
Requires a minimum of 15 years of related or equivalent experience; or 10+ years and an advanced degree

Nice To Haves

Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.)
Ability to travel internationally as needed

Responsibilities

Strategy, Innovation, and Portfolio Leadership Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach
Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases
Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models
Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns
AI, Data, and Scale Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve
Establish data-driven capacity planning, utilization management, and demand forecasting at global scale
Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality
Delivery Excellence and Governance Define and enforce standardized delivery methodology, governance, and quality metrics across all regions
Sponsor strategic customer engagements, executive briefings, and critical escalations
Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience
Drive world-class time to value, customer NPS, and renewal impact through services
Financial and Commercial Ownership Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency
Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings
Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models
Leadership and Cross-Functional Influence Lead and develop a global Professional Services organization, including regional and functional leaders
Build strong succession, leadership capability, and accountability across the team
Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey
Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models
Partner and Ecosystem Strategy Build and execute a services partner strategy that expands delivery capacity, accelerates time to value, and supports scale
Design clear engagement models across internal teams and external partners, including roles, responsibilities, governance, and handoffs
Enable partners to deliver standardized onboarding, implementation, and advisory services through repeatable methodologies, tooling, and enablement programs
Collaborate with Partner, Sales, and Customer Success leadership to align services-led motions with partner GTM strategies
Ensure consistent quality, customer experience, and outcomes across both direct and partner-delivered services
Use partner insights and performance data to continuously refine service offerings, coverage models, and cost-to-serve