VP of Customer Success

Paytient

8h

About The Position

We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.
Role Overview
The VP of Customer Success leads the strategy and execution of Paytient’s post-sales organization. This leader is responsible for ensuring customers successfully adopt the product and realize intended value, while simultaneously driving ARR growth through renewals and expansion. A primary focus for this role will be maturing the overall Customer Success function into a value-driven, strategy-focused team and group of experts on the forefront of the change we’re enabling in healthcare. This group will have a culture of proactive growth and continuing our service excellence. .

Responsibilities

• Strategic Leadership & Organizational Design
• ARR Growth Strategy
• Operational Excellence
• Drive Customer & Revenue Outcomes
• Modernized QBR Framework
• Retention & Advocacy
• Sales Alignment
• Build & Lead a World-Class Team
• Performance Culture
• Cross-Functional Partnership
• Transformation Leadership
• Escalation & Execution
• Standardize the use of CRM and CS platforms to provide real-time visibility into account health and expansion pipelines.

Benefits

• Medical, dental and vision insurance
• $4,400 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• Five weeks of annual PTO
• Week-long fully paid 'summer break' for all employees!
• Ten weeks of bonding leave for new parents
• Two weeks of caregiver leave
• Employer paid short-term and long-term disability
• 401k plan access with a 4% employer match
• Stock options in Paytient

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed