VP of Account Management

About the position

As the Vice President of Account Management, you will lead Botify's US-based account management team, overseeing the success and growth of our client relationships. You'll be responsible for developing and executing a client-first strategy, working closely with our Sales, Customer Success, and Product teams to ensure Botify's solutions are effectively driving client satisfaction and ROI. This is a leadership role that requires a strategic mindset, deep SEO knowledge, and a passion for delivering exceptional service to clients. You will have the opportunity to shape the vision for account management, lead a high-performing team, and collaborate with stakeholders across the organization to enhance our offering. This role will be based in our New York office, with a 3 day per week in-office mandate.

Responsibilities

• Identify, nurture and convert opportunities for expansion and upsell, while maintaining strong and trust-based client relationships.
• Own client retention for the USA region.
• Lead and scale the Account Management team in the USA, ensuring alignment with overall business objectives and customer success goals.
• Develop and implement strategies to improve client retention, satisfaction, and growth.
• Own high-level relationships with key clients and serve as their trusted strategic advisor.
• Anticipate client needs, proactively identify opportunities, and ensure Botify's solutions are driving value.
• Work closely with Sales, Marketing, Product, Success and Consulting teams to deliver seamless client experiences, optimize processes, and drive long-term business growth.
• Build, mentor, and inspire a high-performing team of Account Managers.
• Provide guidance, performance feedback, and support career development conversations and opportunities.
• Define, measure, and report on KPIs related to client health, satisfaction, retention, and revenue growth.
• Regularly present reports to senior leadership, showcasing team performance and impact.
• Stay ahead of industry trends, particularly in SEO and organic search.

Requirements

• 10+ years in account management, customer success, or related roles.
• At least 5 years in a leadership position, ideally in the SaaS, tech, or SEO space.
• Strong track record of leading successful commercial teams.
• Deep expertise in retention and growth forecasting, negotiation, deal structuring, account strategy and territory management.
• Proven track record of building, leading, and developing high-performing teams.
• Strong client relationship skills with the ability to build and maintain long-term strategic C-level partnerships.
• Proven analytical skills to evaluate customer data and identify growth opportunities.
• Fluency in CRM systems, Customer Success Platforms, and sales methodologies.

Nice-to-haves

• Experience in developing and implementing comprehensive account plans for key clients.
• Ability to develop and execute data-driven strategies that align with both client and business goals.
• Excellent written and verbal communication skills, with the ability to present to C-level executives and stakeholders.

Benefits

• Unlimited Time Off
• 11 company holidays
• 16 weeks of parental leave
• Summer Fridays
• ClassPass Subscription
• Team building events and initiatives
• Flexible work policy
• Commuter benefits
• 401k
• Health and Wellness perks