VP, Membership & Community - REMOTE

Jobgether

6d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP, Membership & Community. This role is pivotal for nurturing and expanding strategic relationships with members who are leaders in social impact and philanthropy. The individual will play a crucial role in driving member satisfaction and retention while overseeing growth initiatives through personalized engagement strategies. With a blend of strategic oversight and hands-on leadership, this position supports the development of transformative experiences for members, ensuring alignment with their strategic priorities. The leader will also foster a collaborative community among members, ultimately driving long-term organizational success.

Requirements

• 10+ years of experience in enterprise account management, customer success, or strategic partnerships with ownership of renewals and expansions.
• Proven ability to act as a trusted advisor to C-suite and senior executives.
• Highly developed executive presence and strong facilitation skills.
• Experience building and executing best-in-class servicing tools or playbooks.
• Confident people management skills within account servicing teams.
• Commercially minded, metrics-driven approach with a focus on revenue goals.
• Collaborative leadership style, working seamlessly with cross-functional partners.
• Entrepreneurial orientation with comfort in a fast-growing environment.
• Familiarity with Salesforce or other CRM systems.

Responsibilities

• Own UR, NRR and Growth Goals - Hold accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members.
• Oversee Strategic Account Servicing - Develop tailored servicing strategies that align offerings to members' evolving business and impact priorities.
• Coach and Mentor Member Success partners - Establish high standards for account planning, renewal strategies, and member communications.
• Shape Responsive Programming - Inform and refine programming to ensure relevance and high-quality experiences.
• Facilitate Member Events - Create trusted spaces for dialogue and peer connection through in-person and virtual convenings.
• Build Community - Foster peer-to-peer connections to enhance collaboration across the member network.

Benefits

• Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to wellness programs.
• Work-Life Balance: Flexible paid time off and adaptable schedules.
• Giving Back: Paid time off for volunteering and internal recognition of contributions.
• Support for Caregivers: Dependent Care FSAs and generous parental leave.
• Your Savings: 401k plan with a matching contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees