VP, Membership & Community

NationSwell

8d • $150,000 - $160,000 • Remote

About The Position

A senior, enterprise-grade servicing and growth leader responsible for stewarding and expanding NationSwell’s most strategic member relationships. This role blends strategic vision with hands-on leadership, serving as the Executive Sponsor for a portfolio of senior leaders and working alongside a Member Success lead to jointly manage the full post-sale lifecycle for a named portfolio, spanning executive relationship management, renewal and net revenue retention, and organic growth through cross-sell, upsell, and expanded engagement. Serving as the Executive liaison to senior corporate and philanthropic leaders, the VP partners with members as a trusted advisor. They bring discernment, commercial rigor, and creativity to shape high-impact experiences aligned to each member’s strategic priorities. This role blends strategic judgment with hands-on execution and is ideal for a leader who thrives at the intersection of relationship depth, business outcomes, and mission-driven work. With strong executive presence, a refined servicing philosophy, and a proven track record owning and/or contributing towards renewals and expansion, this leader helps elevate both the member experience and NationSwell’s long-term revenue durability.

Requirements

• 10+ years of experience in enterprise account management, customer success, strategic partnerships, or consulting roles, with direct ownership of renewals and ownership or generation of expansion for a portfolio of complex accounts.
• Proven ability to operate as a trusted advisor to C-suite and senior executives, bringing sound judgment, discretion, and strategic insight.
• Highly developed executive presence. Comfortable navigating ambiguity, influencing without authority, and engaging senior leaders with confidence and credibility.
• Strong facilitation and convening skills, with the ability to read dynamics, elevate dialogue, and create inclusive, high-quality experiences.
• Experience building, refining, and/or executing servicing motions, tools, or playbooks. Brings a point of view on what best-in-class servicing looks like.
• Confident and proven people management skills, ideally within account servicing teams.
• Commercially minded and metrics-driven, with comfort operating against revenue goals and using data to inform decisions.
• Collaborative leadership style: works seamlessly with cross-functional partners (Member Success, Studio, Growth) to deliver one unified experience.
• High-motor, entrepreneurial orientation, and comfort operating with cross-functional partners (Member Success, Studio, Business Development) in a fast-growing, evolving organization.
• Facility with Salesforce or other CRM, preferred; must be skilled at learning new systems and maintaining tight documentation.
• Experience working with corporate social impact/CSR, philanthropic, or mission-driven organizations strongly preferred.

Responsibilities

• Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential.
• Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings.
• Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication.
• Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work.
• Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection.
• Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs.

Benefits

• Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
• Flexible paid time off and adaptable schedules to encourage your work-life balance
• Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
• Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
• Employees are offered a 401k account, and we match a portion of each contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed