VP, Member Services

Internova Travel Group

4d

About The Position

Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually.
Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better.
The Vice President of Member Services is a senior leader and key member of the executive team, responsible for driving growth, retention, and long-term value across the Travel Leaders Affiliate agencies. This role leads our member sales team to deliver best practices, scalable solutions, and measurable business results. The Vice President is actively engaged in strategic planning, operational execution, and division wide growth initiatives.

Requirements

• Bachelor’s degree required.
• 10+ years of progressive leadership experience in sales, account management, or business development; travel industry or consortia experience strongly preferred.
• Demonstrated success developing and executing strategic sales plans that drive growth, retention, and profitability.
• Strong financial acumen, including experience with P&L ownership, forecasting, and performance management.
• Expertise in contract negotiation, renewals, and long-term relationship management.
• Highly analytical with experience leveraging reporting, benchmarking, and data insights to guide decision-making.
• Excellent organizational and time management skills.
• Strong communication and presentation skills with the ability to engage senior stakeholders.
• Willingness to travel up to 50% of the time

Responsibilities

• Lead, coach, and develop high-performing teams across member sales Business Solutions Managers (BSM), Strategic Accounts, and Member Success (inside sales).
• Establish performance goals, accountability measures, and incentive programs aligned to organizational objectives.
• Build a results-driven, collaborative culture focused on Affiliate success and engagement.
• Develop, execute, and refine annual and long-term sales strategies to drive acquisition, growth, and retention.
• Monitor monthly performance, trends, and KPIs; adjust strategies to maximize results.
• Serve as a senior representative at select industry events, tradeshows, and strategic meetings.
• Strengthen Affiliate relationships through best-practice sharing in operations, productivity, and marketing.
• Oversee contract renewals and ensure alignment of Affiliate needs with organizational offerings.
• Partner with the Events team to plan and execute Affiliate Regionals and key events.
• Cultivate strong relationships with vendors, suppliers, and Affiliates to enhance value delivery.
• Maintain full P&L responsibility for the department.
• Identify and share operational, productivity and marketing best practices with Affiliates.
• Lead the development and execution of new programs, initiatives, and business solutions.
• Enhance reporting, benchmarking, and analytics to support data-driven decision-making.
• Ensure operational excellence across all member-facing sales functions.
• Perform other duties as assigned.

Benefits

• Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees