VP Loan Administration

Andover Bank•Andover, OH

23d•Onsite

About The Position

The Vice President, Loan Administration is responsible for the overall leadership, strategic direction, and performance of the Bank’s consumer and residential lending operations, loan processing, loan servicing, collections, and secondary market activities. This position ensures strong risk management, regulatory compliance, staff development, and operational efficiency across all lending support functions.

Requirements

Bachelor’s Degree or higher in Business Management, Accounting or Finance or commensurate experience.
Previous loan experience required.
Strong organizational, analytical, and supervisory and communication skills.
Must have a demonstrated working knowledge of Microsoft products
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers or other customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Strong Computer and Interpersonal Skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Regular onsite attendance.
Provides accurate, efficient, and exceptional customer service to both internal and external customers.
Maintains up-to-date knowledge of bank regulations, credit policies, loan documentation standards, secondary market requirements, and compliance obligations.
Oversees the daily operations of Loan Processing, Loan Servicing, and Collections through direct supervision of department managers.
Ensures efficient workflow and timely processing, underwriting, servicing, and support for retail lending operations.
Leads loan administration initiatives, including credit review, quality control, portfolio monitoring, and risk mitigation strategies.
Oversees secondary market processes including program eligibility, servicing requirements, quality control, and investor reporting.
Evaluates lending processes, procedures, and systems to improve efficiency, accuracy, and customer experience.
Provides leadership in change management and drives enhancements to support organizational goals and the future direction of Andover Bank.
Ensures effective cross-departmental communication and collaboration to meet lending, servicing, and compliance objectives.
Prepares lending-related reports, metrics, and analysis for Executive Management, the Board of Directors, auditors, and regulators.
Ensures departments maintain accurate and complete procedure manuals and follow all security, audit, and quality control guidelines.
Provides coaching, support, performance management, and professional development for direct reports and their teams.
Supports preparation for internal and external audits and regulatory examinations.
Participates in strategic planning and contributes to developing and implementing lending strategies and goals.
Builds strong relationships with lending officers to support quality loan growth and consistent credit standards.
Represents the Bank professionally with customers, community members, auditors, regulators, and business partners.