VP, Key Accounts
About The Position
This role is based in our Newton office Lead the Key Accounts function, responsible for maximizing revenue, client satisfaction, and long-term portfolio growth across Omdia’s high-potential customer segment (accounts between $100K and $500K ARR). This role is a player-coach hybrid, driving strategic expansion within existing accounts while ensuring exceptional renewal rates. Oversee a dedicated account management team, focusing on disciplined account planning, relationship deepening, cross-sell/upsell execution, and value delivery to meet ambitious expansion and renewal targets.
Requirements
- Demonstrated expertise in enterprise B2B account management, ideally in technology, SaaS, and research industries.
- Strategic planning, negotiation, and commercial acumen for complex, multi-product, multi-stakeholder relationships.
- Advanced relationship-building and executive engagement capability.
- Proven skills in retention, upsell, and cross-sell strategy execution.
- Data-driven management, CRM proficiency (Salesforce or equivalent), and analytical rigor for forecasting, reporting, and process improvement.
- Team leadership, talent development, and coaching expertise.
- Experience: 10+ years in B2B sales/account management with 5+ years in leadership roles managing mid-market or key account teams in a technology, SaaS, or research-intensive sector.
- Expertise: Proven ability to execute a hybrid "Player-Coach" motion—leading a team while maintaining personal accountability for top accounts or strategic initiatives.
- Commercial Acumen: Strategic planning, negotiation, and contract execution skills for complex, multi-stakeholder deals.
- Management: Demonstrated success in team coaching, talent development, and driving performance using data-driven methodologies.
- Technology: Proficiency in CRM systems (e.g., Salesforce) and sales analytics for pipeline management and forecasting
Responsibilities
- Team Leadership & Development
- Strategic Account Planning & Execution
- Operational Excellence & Forecasting
- Cross-Functional Collaboration & GTM alignment
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
