VP, IT Operations

Fortitude Re • Nashville, TN

1d

About The Position

The Vice President, IT Operations is a senior technology leader responsible for overseeing the stability, reliability, and performance of the company’s IT operations. This role will manage enterprise-wide production monitoring, incident and problem management, and continuous improvement of IT services to support business objectives. The VP will ensure operational excellence through proactive monitoring, streamlined service delivery, and alignment with business continuity and resilience strategies.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 12+ years of progressive IT operations experience, with proven expertise in production monitoring, IT service management, and enterprise operations.
• Strong understanding of ITIL frameworks, monitoring platforms, and service desk technologies.
• Experience with automation, cloud platforms, and modern IT operations practices (e.g., AIOps, DevOps).
• Exceptional leadership, communication, and stakeholder management skills.

Responsibilities

• Provide strategic leadership and direction for IT Operations, including production monitoring, and enterprise systems support.
• Develop and implement IT operational strategies aligned with organizational goals, ensuring a proactive and resilient IT environment.
• Collaborate with CIO, IT leadership, and business stakeholders to define service-level expectations and drive continuous improvement.
• Oversee enterprise-wide monitoring of critical applications, infrastructure, and services to ensure system performance, availability, and resiliency.
• Establish best-in-class monitoring frameworks, KPIs, and dashboards for proactive detection and resolution of issues.
• Lead incident and problem management processes to minimize downtime and ensure timely root-cause analysis.
• Drive automation and AIOps initiatives to enhance monitoring and reduce manual intervention.
• Define and enforce service-level agreements (SLAs), ensuring timely resolution of incidents and service requests.
• Implement knowledge management, self-service portals, and modern support tools to improve efficiency and end-user satisfaction.
• Foster a culture of accountability, performance excellence, and continuous service improvement.
• Ensure IT Operations complies with regulatory requirements, audit standards, and security best practices.
• Partner with Information Security and Infrastructure teams to maintain a secure and resilient technology environment.
• Build, lead, and mentor a high-performing IT Operations team, fostering professional growth and accountability.
• Champion a culture of collaboration, innovation, and customer service excellence.
• Manage budgets, vendor relationships, and contracts related to IT operations and service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive