VP, IAM User Operations (L14)

Synchrony

8d

About The Position

The Synchrony Identity and Access Management (IAM) team is seeking an experienced IAM Operations leader to oversee and drive the operations and support of End User IAM Services. This role will lead a team responsible for delivering secure, efficient, and seamless identity and access management experiences for our end users across the organization. Acting as a critical bridge between technology, security, and business stakeholders, you will ensure operational excellence of IAM solutions, streamline user lifecycle processes, and enhance service delivery aligned with our digital transformation goals.

Requirements

• Bachelor’s degree in Computer Science, Information Security, or related field; Master’s degree preferred with 10+ years of IT experience with a minimum of 8 years focused on IAM operations and end-user services management.
• Proven experience leading or managing teams responsible for IAM service delivery, identity lifecycle management, and end-user access support.
• Strong communication skills and executive presence needed.
• Knowledge of IAM tool platforms used for standard and privileged access management as well as authentication (ie. Delinea, Okta, SailPoint IIQ)
• Strong working knowledge of IAM tools such as SailPoint, Okta, CyberArk, Delinea, Microsoft Entra ID, and directory services like Active Directory.
• Experience managing identity provisioning, password resets, authentication services, and access governance activities at scale.
• Solid understanding of identity protocols (SAML, OAuth2, OIDC, LDAP, SCIM) in operational contexts.
• Familiarity with cloud IAM models (AWS, Azure, GCP) and integrating hybrid IAM ecosystems operationally.
• Knowledge of automation tools and DevSecOps principles applied in IAM environments (Terraform, Ansible, CI/CD).
• Strong analytical, organizational, and communication skills with proven stakeholder management experience.
• Demonstrated commitment to exceptional customer service and continuous operational improvement.
• Experience working within regulatory frameworks affecting IAM operations such as SOX IT-404, GDPR, PCI, and financial industry controls.

Nice To Haves

• Industry certifications such as CISSP, CISM, CISA, Okta Certified Administrator, SailPoint IdentityIQ Engineer, or similar.
• Experience managing large-scale IAM operational teams in financial services or regulated industries.
• Knowledge of Zero Trust principles as applied to IAM operations.
• Self-starter, able to adapt and thrive in a fast-changing, dynamic environment.

Responsibilities

• Lead and manage the IAM Operations team focused on End User Services, including IAM automation engineers, administrators, and support specialists.
• Oversee day-to-day operations of user identity lifecycle management, access provisioning/de-provisioning, access reviews, self-service workflows, and password management tools.
• Drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management (ITSM) platforms.
• Collaborate closely with IAM Solution Architects, Security, IT infrastructure, and business partners to ensure operational readiness, platform health, and scalability of IAM solutions.
• Develop and enforce operational standards, SLAs, and KPIs to monitor service performance and user experience quality.
• Lead incident management, root cause analysis, and problem resolution efforts related to end-user identity and access issues.
• Ensure compliance with security policies, privacy regulations, and audit requirements (SOX, GDPR, PCI, NIST).
• Champion adoption of best practices around zero trust, privileged access, and identity governance in daily operations.
• Provide leadership, mentorship, and professional development opportunities for the operations team.
• Partner with automation and DevSecOps teams to deploy and maintain infrastructure-as-code and automated IAM provisioning processes.
• Facilitate communication and training for end-users and support teams to improve IAM awareness and compliance.
• Stay current with emerging IAM operational technologies, tools, and industry trends to continuously enhance the IAM service portfolio.

Benefits

• Flexibility and Choice for all employees
• Best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• Career advancement and upskilling opportunities
• Advancing Diverse Talent to take up leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees