VP, Head of Global Sales, ServiceNow.org

ServiceNow • Washington, DC

2d • Remote

About The Position

We are seeking a visionary and results-driven Vice President, Global Head of Sales to lead the go-to-market strategy and revenue growth for ServiceNow.org. This executive will be responsible for building and scaling a world-class sales organization dedicated to the nonprofit sector, driving AI digital transformation for organizations tackling the world’s most pressing challenges. This is a unique opportunity to combine enterprise software sales leadership with purpose-driven impact, helping nonprofits do better business so they can do more good.

Requirements

• 15+ years of progressive sales leadership experience in enterprise software, SaaS, or technology solutions
• 7+ years in senior sales leadership roles managing global or multi-regional teams
• Possess a unique balance of a mission orientation and metrics driven mentality. A passion for selling, with a bigger picture purpose
• Proven track record of consistently exceeding revenue targets and scaling sales organizations in high-growth environments
• Deep experience selling to C-suite executives and navigating complex, multi-stakeholder sales cycles
• Demonstrated ability to build, coach, retain, and develop high-performing sales teams
• Strong operational and analytical capabilities: experience with forecasting, pipeline management, and data-driven decision making
• Executive presence with outstanding communication, presentation, and relationship-building skills
• Ability to build strong, internal cross-functional relationships
• Bachelor's degree required
• Travel 50% or as required

Nice To Haves

• MBA or advanced degree preferred

Responsibilities

• Refine and execute a comprehensive annual global sales and go-to-market strategy for ServiceNow.org that aligns with ServiceNow’s overall business and commercial objectives while addressing the unique needs and buying behaviors of the nonprofit sector.
• Define and achieve annual revenue targets, ensuring sustainable growth while maintaining ServiceNow.org’s existing customer base and continuing to commit to value-driven partnerships.
• Partner closely with the President of ServiceNow.org, Head of Strategy and Operations, Marketing and cross-functional leadership to shape the long-term vision and market positioning of ServiceNow.org.
• Serve as a thought leader and evangelist for AI digital transformation in the nonprofit sector, representing ServiceNow.org at industry events, with media, and in customer engagements.
• Lead and inspire a high-performing global sales team, including Regional Sales Directors, Account Executions, Regional Solution Consultant Leaders and Solution Consultants specialized in the nonprofit vertical.
• Recruit, develop, and retain top sales leadership talent who combine sales expertise with passion for social impact.
• Scale a culture of excellence inclusive of accountability, collaboration, and mission alignment throughout ServiceNow.
• Define and execute an enablement plan to support the development of the teams’ skills and capabilities
• Define and execute winning selling motions across non-profit segments from enterprise to mid-market
• Develop and implement sector-specific go-to-market strategies in collaboration with the Head of Strategy and Operations for ServiceNow.org.
• Drive multi-product, consultative sales engagements with large nonprofits, NGOs, humanitarian organizations, foundations, and other critical nonprofit sectors globally.
• Engage and align effectively in C-level meetings to properly understand business requirements and support the team
• Build effective working relationships with internal stakeholders including but not limited to Geo Sales, Solution Consulting, Marketing, Solution Sales, Product Business Units, Global Impact, and Support/Customer Outcomes, as well as the ServiceNow Executive Team.
• Establish effective partner strategy to unlock new areas of opportunity to grow the business (eg. MSP, re-sellers)
• Work closely with ServiceNow’s partner ecosystem (including top ServiceNow.org partners) to expand implementation capacity and co-selling opportunities for the business, aligned with sales strategy
• Cultivate strategic relationships with nonprofit associations, foundations, and thought leaders to expand ServiceNow.org’s reach and credibility.
• Collaborate with broader Corporate Affairs team, inclusive of Global Impact & Sustainability, Global Government Affairs and Global Strategic Relations to align sales efforts with other key programs (i.e. InKind and philanthropic programs).
• Deliver accurate forecasting and pipeline management, with strong operational rigor
• Leverage data and analytics to inform sales strategy, optimize performance, and measure success.
• Ensure alignment with ServiceNow’s global sales operations, compensation structures, and reporting frameworks while adapting for nonprofit sector nuances.
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
• Leverage AI to drive increased efficiency and effectiveness in internal processes and external engagements

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees