VP, Group Account Director

dentsu • Detroit, MI

1d • $119,000 - $158,750 • Hybrid

About The Position

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. As a VP, Group Account Director, you will lead a portfolio of Promotion & Loyalty clients. This is a strategic growth role where you will guide clients toward stronger loyalty, better customer value, and measurable business impact. You will serve as a player-coach, managing your own retained accounts while developing a team of 2–4 Account Directors. The VP, Group Account Director will own client relationship and revenue goals and be responsible for managing and coordinating all client activities with Merkle’s Client Leadership, Client Services, Project Management, Strategy, and Development teams. You will work collaboratively with teams to deliver long-term strategic value and exceptional client service. For this hybrid opportunity, you will report into the SVP, Client Services.

Requirements

• Bachelor’s degree
• 10+ years of account management experience, including 4+ years leading a sales team
• Excellent client management, presentation, negotiation, and conflict-resolution skills
• Strong leadership, organization, communication, interpersonal, and teamwork skills

Responsibilities

• Deliver innovative and strategic solutions that balance client and agency needs, working closely with cross-functional partners
• Build trusted, long-lasting relationships with senior client stakeholders
• Deepen client engagement to drive retention, translate agency strategy into actionable, results-focused plans for your clients.
• Lead and mentor your team to foster strong client relationships and outstanding service delivery
• Immerse yourself and your team in the client’s business: market landscape, goals, challenges, and competitive environment
• Use account planning to guide future opportunities, allocate resources effectively, and drive operational excellence
• Understand client commercial frameworks and ensure profitable account management
• Identify and expand new revenue opportunities while ensuring high client satisfaction
• Oversee forecasting, monitor spend, and communicate progress clearly

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director