VP Global Workforce Management Relationship Manager

Citi • Johnson City, TN

7d

About The Position

Data Validation and Analysis: Evaluate and validate analyses from key partners, including data analytic teams, ensuring the accuracy of key performance indicators (KPIs). Critically assess forecasting methodologies and identify areas for improvement. Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics. Define clear drivers for forecasting models and ensure their proper integration. Build strong relationships with clients, acting as a trusted advisor and consultant. Deliver compelling presentations that inspire confidence and drive decision-making. Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes. Facilitate effective communication and collaboration across different functional areas. Drive consensus and alignment on key initiatives and projects.

Requirements

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools such as Python, IBM Cognos, and Microsoft Excel.
• Bachelor's degree/University degree or equivalent experience

Nice To Haves

• Master's degree preferred

Responsibilities

• Evaluate and validate analyses from key partners, including data analytic teams, ensuring the accuracy of key performance indicators (KPIs).
• Critically assess forecasting methodologies and identify areas for improvement.
• Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
• Define clear drivers for forecasting models and ensure their proper integration.
• Build strong relationships with clients, acting as a trusted advisor and consultant.
• Deliver compelling presentations that inspire confidence and drive decision-making.
• Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
• Facilitate effective communication and collaboration across different functional areas.
• Drive consensus and alignment on key initiatives and projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager