VP Global Workforce Management Relationship Manager

Citi • Johnson City, TN

4d

About The Position

The Global Workforce Management Relationship Manager (GWFO RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.

Requirements

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools such as Python, IBM Cognos, and Microsoft Excel.
• Bachelor’s degree/University degree or equivalent experience

Nice To Haves

• Master’s degree preferred

Responsibilities

• Data Validation and Analysis: Evaluate and validate analyses from key partners, including data analytic teams, ensuring the accuracy of key performance indicators (KPIs). Critically assess forecasting methodologies and identify areas for improvement. Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics. Define clear drivers for forecasting models and ensure their proper integration.
• Client Communication and Relationship Management: Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition. Tailor communication to different audiences, from operational teams to executive leadership. Proactively address client questions and concerns, providing clear and concise explanations. Build strong relationships with clients, acting as a trusted advisor and consultant.
• Presentation and Reporting: Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations. Deliver compelling presentations that inspire confidence and drive decision-making. Incorporate constructive feedback to continuously improve presentation quality and effectiveness.
• Cross-Functional Collaboration: Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes. Facilitate effective communication and collaboration across different functional areas. Drive consensus and alignment on key initiatives and projects.
• Innovation and Continuous Improvement: Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency. Explore new and innovative approaches to workforce management, driving continuous improvement. Stay abreast of industry best practices and emerging trends.
• Professional Development: Actively seek and incorporate feedback to enhance skills and expertise. Demonstrate a commitment to continuous learning and professional growth. Adapt to evolving business needs and embrace new challenges.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level