VP/Fraud Operations Manager

Five Star Bank, Ca • Sacramento, CA

14d • $80,000 - $90,000

About The Position

The position will provide oversight of all aspects of the Fraud Analytics department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes. Assist in managing the Bank’s fraud prevention, investigations and customer dispute processes. Provide guidance of fraud operations personnel and ensure all required fraud operational task are complete and accurate daily.

Requirements

• Bachelor’s Degree in a related field Business/Analytics or equivalent experience in bank fraud and/or bank operations
• Minimum 5 years of significant analytical experience and skills
• Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
• Understanding of the check clearing and electronic channel transaction processes
• Ability to analyze, develop and maintain transaction authorization strategies
• Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
• Strong supervisory and team management skills
• Ability to comprehend technical written material
• Organizational skills
• Problem solving
• Time Management
• Professionalism in dealing with others
• Strong organizational, problem-solving, time management and analytical skills
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential and/or sensitive information
• Commitment to excellence and high standards
• Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
• Displays initiative and works well with little or no instruction

Responsibilities

• Support and manage all Fraud Analytics staff
• Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud
• Assure that regulatory timeframes are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
• Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues
• Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud
• Responsible for oversight and completion of satisfactory audit results
• Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate
• Assists with Identifying, implementing, analyzing and reviewing pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
• Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency
• Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager