VP, Field Engineering
About The Position
We are seeking a VP of Field Engineering to lead a global team of Technical Consultants, Migration Engineers, and Forward Deployed Engineers (FDEs) responsible for executing complex customer implementations post-sale. This team sits at the intersection of Professional Services, Product, and Partner Delivery, ensuring that customers, whether delivered internally or via partners, are successfully deployed and scaled on Nue. This role is critical to enabling a partner-led delivery model, where Field Engineering provides the deep technical expertise, tooling, and oversight required to ensure high-quality, scalable implementations across both internal and partner-led engagements. This is a hands-on execution leadership role, requiring deep expertise in Salesforce platform architecture, CPQ, Billing, and Quote-to-Cash systems. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.
Requirements
- 10–15+ years of experience in technical consulting, implementation, or field engineering
- 5+ years leading post-sales technical or delivery teams
- Deep Salesforce platform expertise: Apex, Data modeling, Integrations, CPQ / Billing on Salesforce
- Strong understanding of Quote-to-Cash workflows and Enterprise SaaS implementations
- Proven ability to deliver complex implementations
- Proven ability to scale technical execution teams
- Proven ability to enable partner delivery
Nice To Haves
- Experience supporting partner-led delivery models
- Experience supporting global/offshore delivery teams
- Background in high-growth SaaS environments
- Experience with usage-based billing or complex pricing models
Responsibilities
- Own the technical success of all customer implementations post-sale
- Ensure high-quality, scalable deployments
- Ensure on-time, on-budget execution
- Ensure strong technical outcomes across all engagements
- Act as escalation point for complex technical challenges
- Act as escalation point for at-risk implementations
- Accountable for implementation success
- Accountable for technical quality of deployments
- Accountable for reduction in escalations and rework
- Build and scale a global team of Technical Consultants
- Build and scale a global team of Migration Engineers
- Build and scale a global team of Forward Deployed Engineers
- Establish hiring standards, training programs, career paths
- Serve as a hands-on leader in Salesforce platform architecture (Apex, data model, integrations)
- Serve as a hands-on leader in CPQ + Billing implementations on Salesforce
- Serve as a hands-on leader in Integrations with ERP, Tax Services and other 3rd Party systems
- Ensure all solutions are scalable, maintainable, and aligned with product best practices
- Build and review solutions on Salesforce, not just overseeing them
- Oversee FDE team responsible for solving complex, non-standard implementation challenges, and building custom extensions, integrations, and automation
- Ensure FDE work unblocks delivery, is reusable where possible, and feeds back into product improvements
- Own data migration strategy and execution for CPQ, billing, subscriptions, historical data
- Reduce implementation risk and time-to-go-live
- Enable partners to successfully deliver implementations by providing technical guidance, playbooks, and architectures
- Support partner-led deployments on complex projects
- Act as escalation layer for partner delivery issues
- Define and enforce technical standards for partner implementations
- Define and enforce certification and readiness requirements
- Own key execution metrics: Time-to-implement, Implementation success rate, Escalation rate, Rework / defect rate, Partner delivery quality metrics
- Standardize on Implementation architectures, Technical playbooks and Migration frameworks
- Utilize AI tools and agent-based workflows to accelerate debugging, solution development, and customer issue resolution
- Enable the team to use AI to build faster, solve complex technical problems, and improve execution quality across implementations
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
11-50 employees
