VP, Customer Led Solutions

ProLogis • Miami, FL

36d

About The Position

The Customer Led Solutions team drives Prologis' focus on creating a truly differentiated experience in a traditionally transaction-driven industry. As a Key Relationship Manager for our most important global Customers, we seek someone passionate about helping position Prologis as a trusted advisor by solving their most complex challenges. Through trust, empathy, creativity, and clear communication, you will partner with colleagues across the organization to deliver a consistent, high-level experience across geographies-spanning real estate transactions and Prologis Essentials offerings-all aimed at making price a tertiary consideration.

Requirements

• 10+ years' real estate or logistics experience in operations or a customer-facing/relationship manager role
• Demonstrated capability to support and close transactions, including experience with creative deal structure and complex negotiations
• Strong relationship management skills, including demonstrated excellence in balancing the needs of both external and internal customers for the best overall outcome
• Proven track record of managing and growing global multi market customers across multiple business lines
• Passion for our customers and for delivering a truly differentiated customer experience that drives loyalty and continued growth
• Strong organizational skills with ability to work effectively in a deadline oriented multi-tasking environment
• Flexible to respond quickly and positively to shifting demands and opportunities
• Knowledge/expertise in the supply chain/logistics field a plus
• Team player with a broad view of both internal partners and external clients
• Strong accountability and self-starter mentality
• Ability to work with grace under pressure, thriving in a fast-paced environment

Nice To Haves

• BA/BS degree preferred, (MBA a plus)
• Proficiency in additional languages beyond English is considered an asset

Responsibilities

• Help manage and grow global customer account relationships across the Americas region
• Work closely and build relationships with existing and potential customers' Real Estate, Supply Chain, and Operations groups to identify new real estate and alternative revenue opportunities (business development)
• Perform and support transaction management, customer portfolio research, due diligence, and direct customer interaction
• Work collaboratively with the CLS team and internal customers to create win-win outcomes
• Create and execute key customer strategies
• Leverage Prologis' global platform and our systems (including Salesforce CRM) to effectively work with external and internal customers
• Use customer knowledge to provide input and suggestions for improving the customer experience in ways that truly differentiate Prologis from our competitors of this person's responsibilities.
• Stay current on logistics and transportation trends and provide internal updates as needed
• Support customer led innovation and CX programming by identifying customers for potential pilot programs and internal stakeholder management and buy-in

Benefits

• All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
• Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits.
• Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
• We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Real Estate
• Number of Employees: 1,001-5,000 employees