VP, Customer Led Solutions

Prologis • New York City, NY

15h • $222,000 - $250,000

About The Position

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. The Customer Led Solutions team drives Prologis’ focus on creating a truly differentiated experience in a traditionally transaction-driven industry. As a Key Relationship Manager for our most important global Customers, we seek someone passionate about helping position Prologis as a trusted advisor by solving their most complex challenges. Through trust, empathy, creativity, and clear communication, you will partner with colleagues across the organization to deliver a consistent, high-level experience across geographies—spanning real estate transactions and Prologis Essentials offerings—all aimed at making price a tertiary consideration.

Requirements

• 10+ years’ real estate or logistics experience in operations or a customer-facing/relationship manager role
• Demonstrated capability to support and close transactions, including experience with creative deal structure and complex negotiations
• Strong relationship management skills, including demonstrated excellence in balancing the needs of both external and internal customers for the best overall outcome
• Proven track record of managing and growing global multi market customers across multiple business lines
• Passion for our customers and for delivering a truly differentiated customer experience that drives loyalty and continued growth
• Strong organizational skills with ability to work effectively in a deadline oriented multi-tasking environment
• Flexible to respond quickly and positively to shifting demands and opportunities
• Team player with a broad view of both internal partners and external clients
• Strong accountability and self-starter mentality
• Ability to work with grace under pressure, thriving in a fast-paced environment

Nice To Haves

• Knowledge/expertise in the supply chain/logistics field a plus
• BA/BS degree preferred, (MBA a plus)
• Proficiency in additional languages beyond English is considered an asset

Responsibilities

• Help manage and grow global customer account relationships across the Americas region
• Work closely and build relationships with existing and potential customers’ Real Estate, Supply Chain, and Operations groups to identify new real estate and alternative revenue opportunities (business development)
• Perform and support transaction management, customer portfolio research, due diligence, and direct customer interaction
• Work collaboratively with the CLS team and internal customers to create win-win outcomes
• Create and execute key customer strategies
• Leverage Prologis’ global platform and our systems (including Salesforce CRM) to effectively work with external and internal customers
• Use customer knowledge to provide input and suggestions for improving the customer experience in ways that truly differentiate Prologis from our competitors of this person's responsibilities.
• Stay current on logistics and transportation trends and provide internal updates as needed
• Support customer led innovation and CX programming by identifying customers for potential pilot programs and internal stakeholder management and buy-in

Benefits

• All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
• Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits.
• Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
• We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees