VP, Consulting

Kizen•New York City, NY

2d•$250,000 - $350,000•Onsite

About The Position

At Kizen, we build technology that makes AI actually work for people. Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that’s just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code — all on the same platform. The possibilities are limited only by imagination. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust. We’re not chasing hype. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time. About the Role As our VP, Consulting , you will lead client engagements, shape delivery strategy, and drive consulting-led platform in a vertical (FSI, insurance, or healthcare) You’ll combine leadership, operational excellence, and technology know-how to design future-state operating models, facilitate change across diverse stakeholder groups, and establish Kizen as a trusted partner for our customers’ long-term digital transformation. You will start as a player-coach leading enterprise delivery hands-on and being an MVP when required - while you are scaling our Consulting practice, including processes, governance models, and delivery standards that support rapid and high-quality customer value realization. If you are passionate about helping organizations transform how work gets done and - recognize the incredible opportunity we have in front of us with AI to improve lives and work for everyone - this role is for you.

Requirements

10+ years in enterprise consulting, operations transformation, or professional services
4+ years in leadership roles managing large cross-functional delivery teams
4+ years of experience in at least one regulated industry — Healthcare, Insurance, or Banking
Strong operational background — able to redesign complex business processes
Proven success leading digital transformation using modern SaaS technologies
Hands-on experience with workflow automation, process improvement, and AI-enabled change
Demonstrated ability to create BRDs, process documentation, and implement best practices
Experience deploying platforms such as CRM, ERP, EMR, RPA, or low-code solutions
Understanding of data architectures and enterprise integration patterns (APIs, ETL, etc.)
Executive-level presence with strong consulting rigor and stakeholder influence
Highly organized — able to oversee multiple programs while maintaining quality

Nice To Haves

Experience in Healthcare delivery transformation strongly preferred
Experience transforming multiple different parts of organizations (i.e GTM, operations, HR) across multiple industries (most relevant to this role - healthcare, insurance, financial services)
Background in SaaS implementation leadership and/or solution architecture
Experience scaling a Consulting/Professional Services function in a high-growth environment
Familiarity with AI automation, intelligent agents, and process optimization frameworks
Strong change-management expertise — both cultural and operational
CRM transformation experience (Salesforce, MS Dynamics, etc.)

Responsibilities

Leading end-to-end delivery of enterprise transformation projects across Healthcare, Insurance, and Financial Services
Designing and executing consulting methodologies discovery, requirements, workflows, and governance
Partnering with C-suite stakeholders to define business cases, ROI models, and success KPIs
Ensuring successful change management at every level of the organization including the front lines
Lead multi-disciplinary teams to design and deliver enterprise-wide change across industries
Integrate digital solutions to unlock competitive advantage
Play a key role in understanding and interpreting our clients' business challenges and goals, and working with our design and technology teams to deliver elegant user experiences
Translating complex business requirements into actionable workflows and automation on the Kizen platform
Developing Business Requirements Documents (BRDs), process maps, and future-state operating models
Leading change management programs to drive adoption and measurable transformation outcomes
Establishing standards for project delivery, quality, reporting, and velocity
Architecting solutions involving integrations across CRM, core systems, data platforms, and AI capabilities
Scoping workstreams, resource plans, and delivery timelines for large global transformations
Creating reusable assets, playbooks, and process frameworks to scale delivery excellence
Identifying upsell opportunities by uncovering new automation and workflow efficiencies
Acting as a key executive partner across Sales, Product, Engineering, and Customer Success