VP, Compliance - Complaint Resolution

Careers at KKR•Des Moines, IA

1d•$140,000 - $170,000

About The Position

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. Position Overview: The Compliance Vice President will lead the Complaint Resolution Team, managing complaint response processes and ensuring regulatory and internal standards are met. This role is responsible for team oversight, training, and serving as the primary point of contact for complaint-related policies and processes.

Requirements

5+ years in life insurance and annuities preferred
Compliance and operational expertise
Exceptional written and verbal communication skills
Strong organizational and analytical abilities with high attention to detail
Ability to manage multiple priorities under pressure
Sound judgment balancing customer needs and business objectives
Bachelor’s degree or equivalent experience
Strategic mindset and ability to influence outcomes internally and externally

Responsibilities

Ensure quality and completeness of complaint responses before issuance
Monitor, track, and analyze complaint trends; produce monthly root-cause reports
Train and mentor team members on products, policies, procedures, and best practices
Deliver training on emerging complaint trends, product features, and response strategies
Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints
Maintain professional and objective communication with customers, agents, and internal stakeholders
Partner with Operations to analyze complaints, identify trends, and implement process improvements
Build strong relationships with internal partners, TPAs, and key operational stakeholders and leadership partners
Set the tone for ethical conduct, accountability, and regulatory discipline
Promote professional judgment, independent challenge, and appropriate escalation
Prioritize customer outcomes and long-term risk management over short-term business considerations
Empower, train, and hold teams accountable to supervisory and compliance expectations