VP, Commercial Operations, Commercial Excellence
About The Position
Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we’re not just building technology - we’re leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. The VP of Commercial Operations will architect and lead the end-to-end revenue operations strategy supporting Sales, and Customer Success. This executive will drive forecast accuracy, go-to-market planning, commercial performance strategy, inspection rigor, and customer lifecycle operational excellence.
Requirements
- 10+ years in Sales or Revenue Operations leadership, with healthcare SaaS or RCM experience preferred.
- Experience supporting enterprise sales teams ($100K+ ACV deals).
- Proven success scaling revenue in high-growth environments.
- Strong financial modeling, forecasting, and CRM expertise.
- Executive presence and SLT/ELT communication skills.
Nice To Haves
- Bachelor’s degree (MBA a plus)
- Experience using Salesforce & Gainsight
- Involvement with HFMA
Responsibilities
- Partner with the SVP Strategy, Operations & Enablement to develop annual revenue plans and capacity models
- Assist quota modeling, territory alignment, and segmentation strategy
- Own revenue forecasting methodology and governance
- Design and execute KPI framework for sales and customer success
- Implement best-in-class pipeline inspection and deal qualification standards (e.g., MEDDIC)
- Drive forecast accuracy within ±5%
- Harden SOPs across the regions
- Optimize sales process from lead to close
- Measure and track GTM campaigns and sales blitzes through pipeline and deal velocity
- Develop operational framework for onboarding, adoption, renewals, and expansion
- Implement retention forecasting and churn analytics
- Build health scoring models for enterprise healthcare customers
- Align CS metrics to NRR and expansion targets
- Own revenue reporting, MBR, QBR, and board-level analytics
- Build executive KPI reporting cadence
- Lead revenue tech stack optimization (CRM, BI, CPQ)
- Ensure clean, accurate, actionable data governance
- Build and lead a high-performing Revenue Operations team
- Create culture of accountability and operational excellence
- Standardize inspection cadences and executive reporting
Benefits
- FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.
- For the most up-to-date offerings visit finthrive.com/careers-benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
