VP, Collections Strategy

LendingClub•San Francisco, CA

1d•$240,000 - $270,000•Hybrid

About The Position

The VP of Collections Strategy will shape the enterprise vision for how we support customers through delinquency and recovery, using data, technology, and thoughtful design to drive better outcomes. In this role, you’ll lead strategy across the full collections lifecycle—optimizing how we route accounts, engage customers across channels, partner with agencies, and manage recovery efforts. You’ll apply advanced analytics, machine learning, and AI-driven insights to improve performance, strengthen controls, and enhance the customer experience. Success in this role requires close partnership with Operations, Product, Data Science, Technology, and Compliance to ensure our strategies are scalable, compliant, and aligned with LendingClub’s mission. We’re looking for a collaborative, data-driven leader who brings deep expertise in collections and credit risk, thrives in a dynamic environment, and is passionate about building solutions that create value for both our customers and the business.

Requirements

15+ years of experience in credit risk, collections strategy, or analytics within financial services
At least 5 years of leadership experience managing high-performing teams in collections strategy, A/R management, or similar analytics functions
Deep expertise in leveraging quantitative methods—including ML/AI techniques—to solve multi-dimensional business problems
Proven ability to influence cross-functionally and lead strategic change across Operations, Technology, and Risk teams
Exceptional communication skills with the ability to translate complex analytical concepts into clear, actionable recommendations for senior leadership
Strong understanding of regulatory expectations related to collections, recoveries, model governance, and customer-centric servicing
Bachelor's degree or higher in a related field; or equivalent work experience

Responsibilities

Enterprise Collections Strategy Leadership Own the end-to-end strategy for optimizing collections performance across delinquency stages, channels, and workflows
Leverage advanced analytics, machine learning, and AI-driven decisioning to improve contact effectiveness, recovery performance, operational efficiency, and customer experience
Partner with Operations, Product, Data Science, and Compliance to ensure strategies are scalable, compliant, and aligned with enterprise objectives
Delinquent Account Routing Develop, deploy, and continuously refine routing strategies for delinquent accounts, optimizing dialer assignment, messaging cadence, segmentation, and workflow prioritization
Collaborate with modeling and data science teams to integrate ML-based scorecards, predictive models, and AI-generated risk signals into routing logic
Implement robust performance tracking, exception reporting, and real-time monitoring to ensure strategies operate as intended and deliver measurable lift
Oversee adherence to model governance standards, ensuring all models and analytical tools meet regulatory and internal risk requirements
Omnichannel & Alternative Contact Strategies Design and execute a multi-channel contact strategy encompassing SMS, letters, email, chat, digital self-service, and intelligent virtual agents
Use AI-based personalization and optimization techniques to tailor outreach cadence, channel selection, and messaging content
Build rigorous test-and-learn frameworks (A/B and multivariate) to assess incremental impact and operational implications
Partner with Operations and IT to assess feasibility, scalability, and capacity implications of new strategies
Pre-Charge-Off Agency Strategy Develop a strategic sourcing and placement model for pre-charge-off accounts, emphasizing economic efficiency and performance transparency
Drive agency selection, segmentation logic, and score-driven placement strategies using predictive analytics
Establish a controlled test vs. in-house structure to evaluate agency performance and optimize allocation
Oversee operational processes governing placement eligibility, timing, and quality controls
Recovery Strategy Define and manage a comprehensive post-charge-off recovery strategy, integrating internal recovery efforts, external agencies, litigation partners, and debt-sale evaluation
Build and maintain rigorous test-and-control programs to benchmark agency and internal team performance
Work with Operations and Compliance to implement enhanced oversight and documentation aligned with regulatory expectations (e.g., CFPB requirements)
Develop MI dashboards and vintage-level analytics to improve forecasting, reserving, and financial planning accuracy
Evaluate alternative recovery approaches (e.g., debt sale, warehousing, AI-assisted propensity models) to maximize net recoveries
Collections Programs & Product Strategy Ensure compliance and performance of key collections programs such as re-aging, settlement, hardship and payment plans, and debt management programs
Build and maintain comprehensive MI to monitor volumes, economic impact, operational performance, and customer outcomes
Implement robust exception reporting to detect deviations from program standards and collaborate with Operations to remediate issues promptly