VP, Client Development & Engagement | Remote, USA

Optiv • Tampa, FL

15d • Remote

About The Position

Optiv, a leading Managed Security Services Provider (MSSP), is seeking a highly motivated and passionate VP, Client Development & Engagement to lead client development and engagement, drive revenue growth, and ensure exceptional client success. This dynamic leader will have a maniacal focus on building and nurturing strong client relationships, expanding our existing portfolio, and developing innovative security programs. You will be a key player in shaping the future of Optiv's Managed Services, directly impacting our growth trajectory and market leadership.

Requirements

• Bachelor's degree in a related field required (e.g., Computer Science, Information Security, Business); Master's degree preferred.
• 10+ years of progressive experience in technology, information security, and services, with a proven track record of success.
• Demonstrated experience in selling and delivering information security managed services engagements.
• Proven ability to build and maintain strong relationships with C-level executives and other key stakeholders.
• A strong understanding of the cybersecurity landscape, including current threats, vulnerabilities, and mitigation strategies.
• Excellent leadership, communication, presentation, and interpersonal skills.
• Strong financial acumen and experience managing budgets.
• Ability to thrive in a fast-paced, dynamic environment.
• A passion for customer success and a relentless drive to exceed expectations.
• Travel expected between 30-40%.
• Valid passport is a requirement for this role.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Proactively manage and grow a portfolio of Managed Services engagements, identifying opportunities for expansion and upselling.
• Oversee service transitions, client renewals, and ongoing client engagement, maintaining strong, positive relationships.
• Lead regular client stewardship meetings, providing strategic insights and demonstrating the value of Optiv's services.
• Collaborate with internal teams and be a client advocate to ensure a seamless and positive customer experience.
• Serve as the trusted advisor and primary point of escalation for key client accounts, ensuring exceptional service delivery and client satisfaction.
• Drive the generation of new business and the expansion of existing services within Optiv's Managed Services portfolio.
• Partner with sales teams to identify, qualify, and close new business opportunities, leveraging deep security expertise.
• Design and architect pragmatic, tailored security solutions that address each client's unique environment and risk profile.
• Provide consistent security expertise to clients and internal sales teams on all sales opportunities.
• Lead the development and presentation of compelling proposals, contracts, and responses to RFIs/RFPs.
• Utilize expert sales techniques to build rapport, facilitate discussions, overcome objections, and secure new business.
• Provide strategic direction and leadership for the Client Development & Engagement team, fostering a culture of innovation, collaboration, and high performance.
• Oversee the operational planning and execution of Optiv's Managed Security programs, ensuring they meet client objectives and industry best practices.
• Mentor, develop, and evaluate team members, fostering a continuous learning environment.
• Drive process and documentation improvements to enhance efficiency and service quality.
• Manage staffing, including recruitment, performance management, and professional development.
• Manage the financial aspects of the team, including budgeting, forecasting, and resource allocation.
• Stay abreast of evolving cyber threats, emerging technologies, and industry best practices.
• Contribute to Optiv's brand awareness through thought leadership activities, such as speaking engagements, industry articles, and social media engagement.
• Identify new and emerging technologies for internal enablement and client education.

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups .
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities.
• “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees