VP/Central Operations Manager

Five Star Bank, Ca•Sacramento, CA

9d•$85,000 - $95,000

About The Position

Five Star Bank is a $4.8 Billion community business bank operating throughout California through 10 office locations – four in Capital Region, three in the North Valley, two in the San Francisco Bay Area, and one location in Southern California. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. Position Overview The position will provide oversight of all aspects of the Central Operations department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes. Assist in managing the Bank’s fraud prevention, investigations and customer dispute processes. Ensure appropriate GLs/ Accounts/ Vaults are all in balance. Provide guidance of central operations personnel and ensure all required central operational task are complete and accurate daily.

Requirements

Ability to comprehend technical written material
Organizational skills
Problem solving
Time Management
Bachelor’s Degree in a related field Business/Analytics or equivalent experience in bank fraud and/or bank operations
Minimum 5 years of significant analytical experience and skills
Minimum 2 years of branch manager experience
Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
Understanding of the check clearing and electronic channel transaction processes
Ability to analyze, develop and maintain transaction authorization strategies
Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
Strong supervisory and team management skills
Professionalism in dealing with others
Strong organizational, problem-solving, time management and analytical skills
Versatility, flexibility and a willingness to work within constantly changing priorities
Discretion when handling confidential and/or sensitive information
Commitment to excellence and high standards
Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
Displays initiative and works well with little or no instruction

Responsibilities

Support and manage all Central Branch Operations staff
Ensure all daily tasks such as levies, regulations, certifications, GLs and vaults are all completed properly
Ensure all wires are completed daily and sent out on time, this would include, online banking wires, branch wires, international wires and host failed wires
Mitigate risk on all wires and acts to ensure customers are properly educated on fraud
Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues
Assist with the implementing and/or updating all Regulatory Compliance regulations relating to operations
Effectively supervises department staff, ensuring optimal product and service processing.
Assist and gathers all required documents for Bank audits
Help to ensure no findings and/or implement procedures to rectify any findings
Assure that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
Coordinate the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate
Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable
Ensure that departmental procedures as well as regulations are met
Refers exception cases to Director of Operations when they are outside of pre-established guidelines
Identify, implement, analyze and review pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency