VP, Broking Team Lead - Commercial Insurance (Hybrid - NY or MA)

National Financial Partners Corp.•White Plains, NY

60d•Hybrid

About The Position

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Responsible for overseeing the team responsible for the brokering and placement of new and renewal business from initial market selection through policy delivery to the client, including all aspects of portfolio management. The Broking Team Leader largely serves in a leadership capacity but will also provide direct involvement and support on the largest and most complex placements. This is a full-time, hybrid position based out of any of the following office locations: New York City, Albany, Rochester, Amherst, White Plains (NY), or Boston, MA. To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.

Requirements

Significant business insight in operational management of developing and mentoring a team; proven track record of achieving KPIs
Strong leadership and portfolio management expertise, with a deep understanding of broker operations and financial fundamentals
Exceptional communication and negotiation abilities, adaptable to diverse personalities and situations
Highly organized and strategic, skilled at guiding teams through shifting priorities and complex workloads
Self-motivated and determined with positive attitude and sense of urgency
Strong attention to detail with strong analytical skills, both quantitative and qualitative
Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
Bachelor's degree or equivalent required; Master's degree a plus
Minimum ten years insurance experience
P&C License required

Nice To Haves

Prior team leadership experience preferred
Experience with Epic (agency management system) a plus
Achieved one or more advanced industry designation(s) (e.g. CPCU, CIC, ARM) preferred

Responsibilities

Demonstrate the highest level of integrity, ethical behavior, and professionalism; leads by example
Define success and direct team broking activity to achieve the optimal outcomes for clients/prospects; ensure a go-to-market strategy is in place for each broking engagement
Accountable for achieving portfolio and team KPI's including growth, retention, and margin objectives.
Ensure the team's development of creative solutions at the client level to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables; challenge conventions, value diverse and critical thought, and objectively evaluate alternative paths to success
Lead the sales efforts of the team through the promotion of best practices, achievement of productivity and efficiency gains, and alignment with the organization's business strategy
Cultivate strong, productive, trustful, and resilient multi-level relationships with carrier and wholesale partners and NFP local office teams
Demonstrate exceptional negotiation skills - possess an awareness of different personality types and ability to adjust approach to effectively drive the optimal outcome; capable of interacting with all audiences within client, carrier, wholesale, vendor, and specialty organizations; effectively lead team members in difficult scenarios and collaborates effectively with Chief Broking Officer
Ensure team members are executing on NFP's broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
Provide leadership oversight and ensure the accuracy of client and policy information in NFP's Epic agency management system
Effectively set expectations and ensure the execution of client engagement and stewardship across the portfolio that supports client institutionalization, while ensuring that internal service teams and carrier partners engage in a manner that reinforces a value-based relationship
Engage Subject Matter Experts to support client business development and retention
Support the recruitment and acquisition of talent that aligns with current and future organizational requirements; support the development of high-potential talent utilizing annual development planning, providing challenging assignments, project work, mentoring, coaching, and exposure to a variety of individuals and teams
Set challenging and achievable team and individual objectives. Demonstrate effective and motivational performance management techniques to develop the team; sets professional standards and core competencies, while ensuring the team is trained and supported to achieve and exceed those standards
Ensure adherence to compliance requirements
Ensure team continues to develop and maintain thorough knowledge of insurance marketplace, products, and services