VP BPO Sales

MCI Careers

107d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Bachelor’s degree in Business, Marketing, or related field; MBA preferred
10+ years of progressive sales experience, with at least 5 years in the BPO industry
Proven success in selling complex outsourcing solutions to enterprise clients
Track record of exceeding revenue targets in competitive environments
Expertise in long sales cycles, high-value contract negotiation, and consultative selling
Exceptional leadership, team-building, and strategic planning skills
Strong communication, presentation, and relationship-building abilities
Proficiency in CRM systems and sales analytics tools
Deep understanding of BPO operations, market dynamics, and client needs
Willingness to travel extensively for client meetings and industry events
Ability to foster a culture of innovation, accountability, and continuous improvement

Responsibilities

Strategic Sales LeadershipDevelop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
Enterprise Client AcquisitionIdentify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
Relationship ManagementBuild and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
Solution DevelopmentCollaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
Market ExpansionMonitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
Sales Team DevelopmentRecruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
Performance ManagementDefine and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
Cross-Functional CollaborationWork closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
Budget OversightManage the sales budget, ensuring optimal resource allocation and ROI.
Industry RepresentationRepresent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.