BPO Manager

BPOD • Miami, FL

1d

About The Position

Responsible for developing and executing sales strategies, building key relationships with potential new BPOD clients, and ensuring the profitability and growth of the business. Their duties include generating and closing new BPOs, which includes but is not limited to prospecting potential new clients, presenting BPOD's value proposition, building the business case, negotiating contractual terms and conditions, and ultimately achieving the effective closing of new clients.

Requirements

• Bachelor’s degree in business, Finance, Marketing, or related field (or equivalent experience).
• 10+ Proven experience managing regional operations and/or commercial teams, preferably across multiple LATAM countries.
• Demonstrated success with P&L responsibility and delivering against revenue, margin, and growth targets.
• Strong customer-facing experience, including executive presence and consultative selling/relationship management.
• Ability to forecast, analyze market trends, and translate insights into executable plans.
• Strong communication skills in English; Spanish and/or Portuguese strongly preferred.
• Candidates must be authorized to work in the United States. BPOD, LLC does not sponsor visas for this role.

Nice To Haves

• Spanish and/or Portuguese strongly preferred.

Responsibilities

• Develop and execute commercial strategies for attracting and closing new clients.
• Identify and prospect potential clients, creating business opportunities.
• Present BPOD's value proposition and services to various key client contacts.
• Gather client needs and understand requirements to structure an appropriate proposal.
• Build the business case: service scope, assumptions, costs, price and profitability.
• Coordinate with internal departments (HR, Finance, Legal, or others) to validate feasibility, scope, and conditions.
• Prepare commercial proposals and required documentation to move forward in the closing process.
• Negotiate commercial and contractual terms and conditions, seeking sustainable and profitable agreements.
• Ensure the effective closing of the service and support the internal transition for its start/implementation.
• Maintain records and track the progress of opportunities, informing the GM about the status of each process.
• Meet established commercial goals and contribute to business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager