VP, Account Management
About The Position
Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at https://www.mosai.com/ Position Summary The VP of Account Management is responsible for driving Net Revenue Retention (NRR) through expansion and renewals across Mosai’s customer base. This leader manages and develops a team of Account Managers (Enterprise and SMB), ensuring disciplined execution of the Expand and Renew motions. This role owns the strategy, execution, and performance of the post-sale commercial organization, partnering closely with Customer Success to turn value realization into sustained growth.
Requirements
- 8–15+ years of SaaS sales/account management experience
- 5+ years of leadership experience managing quota-carrying teams
- Proven track record of driving NRR and expansion growth
- Comfortable operating in regulated industries and in private equity–backed or high-growth environments, with a data-driven and cross-functional leadership style
- Strong analytical, operational, and forecasting capabilities
- Experience managing both enterprise and scaled (SMB) motions
Nice To Haves
- Experience selling into home-based healthcare, the broader healthcare industry, or health technology organizations is strongly preferred
Responsibilities
- Own Net Revenue Retention (NRR), Gross Retention (GRR), and Expansion ARR targets
- Build and execute account growth strategies across segments (Enterprise and SMB)
- Ensure consistent expansion pipeline creation well ahead of renewal cycles
- Drive multi-product adoption and platform expansion across accounts
- Drive a disciplined, value-based renewal process
- Lead, coach, and develop a team of 5+ Account Managers
- Establish clear performance expectations, territory/account coverage, and quotas
- Drive accountability through regular pipeline, forecast, and deal reviews
- Hire and onboard top talent aligned to Mosai’s GTM model
- Partner with Customer Success to ensure strong adoption and value realization
- Align with Clinical Services to support complex expansion opportunities
- Collaborate with RevOps on forecasting, segmentation, and process discipline
- Work with Sales Leadership to ensure clean AE → AM handoffs
- Enforce Salesforce hygiene, stage discipline, and forecast accuracy
- Establish consistent account planning and whitespace analysis processes
- Track and improve key metrics (NRR, expansion pipeline, adoption signals)
- Implement scalable processes across Enterprise and SMB motions
- All other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
