VONA Operations Coordinator

Axiom Medical•Daphne, AL

3d•Onsite

About The Position

At VONA, we are passionate about making a difference in the world of case management. Our team is committed to operational excellence and delivering exceptional administrative support that ensures our services are efficient, accurate, and client focused. We are seeking a highly dependable and detail-oriented Operations Coordinator to join our team and support our mission of service and impact. At VONA, we believe in the power of purpose and passion in everything we do. Our Operations Coordinator is responsible for managing critical intake, documentation, and communication workflows. This position requires a high level of independence, discretion, and attention to detail. You will play a key role in maintaining the accuracy and integrity of our case management systems while supporting cross-functional administrative operations. Based in our Daphne Alabama office, this role is not just about operational readiness; it is about making a meaningful impact on the lives of those we serve.

Requirements

Some administrative experience preferred; healthcare, insurance, or case management experience is a plus.
Strong organizational and analytical skills with a high attention to detail.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent written communication and interpersonal skills.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and the ability to learn internal systems such as CAPS.

Responsibilities

Deliver administrative support across multiple functions as designated and/or needed.
Maintain data accuracy and consistency across all systems.
Monitor and process incoming correspondence, ensuring timely routing and proper documentation.
Coordinate new hire onboarding, including CAPS entry, welcome packets, birthday tracking, name tags, business cards, and phone orders.
Check and process office mail; scan and distribute items to appropriate parties including medical records, subpoena, requests scanning to distribute to field and partner companies.
Manage the Letters inbox, including mailing documents and logging expenses.
Complete unattached email matching within CAPS.
Maintain and update CAPS files, including demographics, adjuster assignments, diary dates, attorneys, and providers.
Review and distribute CC reports.
Assist with incoming calls and provide general administrative support for the home office team.
Cross-train on additional duties to provide backup support and ensure continuity of operations.