Volunteer Support Coordinator, Area 4

GIRL SCOUTS OF NORTHEAST TEXAS•Dallas, TX

11d

About The Position

Girl Scouts of Northeast Texas (GSNETX) offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world. At Girl Scouts of Northeast Texas, you can build a rewarding career in everything from working hands-on with girls, to accounting, human resources and project management, to marketing, research—and more. The Volunteer Support Coordinator builds and sustains thriving Girl Scout communities by supporting, developing, and celebrating the volunteers who make Girl Scouts possible. As a relationship-driven, data-informed partner, the Coordinator ensures new and existing troop leaders—and the Service Unit (SU) teams who support them—feel valued, equipped, and connected. This role applies the GSUSA Community Engagement Model to understand the needs and goals of volunteers and caregivers, proactively remove barriers, and create personalized pathways for long-term success in Girl Scouts. Through intentional communication, consistent check-ins, and expert guidance, the Coordinator strengthens troop experiences, improves volunteer retention, and ensures councils meet membership health and renewal goals. The Volunteer Support Coordinator is a core connector across Membership, Placement, Girl Experience, Product Programs, and Community Engagement. Core purpose for this role: •Retain volunteers and girls by ensuring troop leaders receive exceptional, proactive support—especially in their first year. •Equip, coach, and elevate troop leaders and SU teams to deliver high-quality Girl Scout experiences. •Create strong community-based support systems that ensure troop leaders never feel alone. •Strengthen membership health by preventing troop disbandment and supporting troop recovery. •Serve as the primary knowledge resource for volunteers on policies, tools, opportunities, and best practices. Cities of Focus Area: Plano, Murphy, Richardson, Far N. Dallas, and Frisco

Requirements

3-5 years experience in one or more of the following:
Relationship building
Coaching and conflict navigation
Understanding systems and policies
Communication and trust.
Bachelors degree preferred; equivalent combination of education and relevant experience will be considered.
Demonstrated experience supporting adult volunteers or community leaders in a structured organization
Strong comfort navigating difficult or sensitive conversations with professionalism and empathy
Ability to use Salesforce or comparable CRM systems, Looker dashboards, and data tools to monitor troop health and retention
Ability to work evenings and weekends as needed to support volunteer availability and key seasonal initiatives
Valid driver’s license and ability to travel locally for meetings, trainings, and community events
Demonstrates and promotes a climate of courtesy, respect, and professionalism to coworkers, the volunteers served by this council, and others with whom her/his position puts her/him in contact.
Adheres to the GSNETX’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination based on race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
Once hired, must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
Complete and pass a background check.