Volunteer Services Specialist - FT - Days - MHW

Memorial Healthcare

21h • Onsite

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. The Volunteer Services Specialist serves as the facility-level owner of the volunteer services program and is responsible for developing and executing volunteer workforce strategy for the assigned facility. This role exercises independent judgment to align volunteer services with facility operations, patient experience priorities, and safety standards, while partnering closely with hospital leadership, clinical departments, Human Resources, and community organizations.

Requirements

• Associates degree or equivalent combination of education and experience
• Two (2) years of related experience

Nice To Haves

• Experience in recruiting, screening, and training preferred

Responsibilities

• Responsible for facility-level volunteer program analytics and data integrity, leveraging Press Ganey survey data, Workday, and TASS to monitor performance, identify trends, and develop regular KPI reports (including onboarding volume, volunteer terminations, service-hour trends, and exit survey insights).
• Translates insights into actionable recommendations that address program gaps and strengthen volunteer engagement, retention, operational efficiency, and overall service quality.
• Designs and leads the facility volunteer recognition and retention strategy, including major annual appreciation events and ongoing engagement initiatives, to sustain volunteer satisfaction, retention, and program continuity.
• Represents Volunteer Services in facility and departmental forums to provide program updates, communicate enhancements, and ensure alignment with operational priorities.
• Holds accountability for volunteer performance management, engagement, and issue resolution, exercising discretion to address concerns, implement corrective actions, and escalate risks that may impact operations, patient experience, or compliance.
• Conducts ongoing rounding and formal assessments with volunteers and departmental leaders to evaluate effectiveness of placements, make real-time placement and role adjustments, and ensure continued alignment with facility operational needs and volunteer capabilities.
• Serves as the primary facility-level consultant to department leaders on volunteer role design, assessing operational needs, risk considerations, and patient experience goals to develop appropriately scoped, safe, and compliant volunteer assignments.
• Owns the end-to-end volunteer lifecycle strategy for the assigned facility, including recruitment planning, selection, onboarding, and placement optimization, ensuring consistent coverage, quality, and alignment with departmental and patient-facing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree